Description: 32.01 Capacity Class/ Model compatibility mismatch. The supplies CC/MC is not compatible with the printer's CC/MC setting. 32.05 OEM Mismatch. The supplies OEM ID is not compatible with the printer's machine class. 32.10 Toner cartridge smart chip compatibility error
Remedy: Step 1 Verify if the toner cartridge is supported by this device. Is the toner cartridge supported? Go to step 3. Go to step 2. Step 2 Insert a supported toner cartridge. Does the error remain? Go to step 3. The problem is solved. Step 3 Update the firmware. Note: Contact the next level of support for the correct firmware level. Does the error remain? Contact the next level of support. The problem is solved.
Code: 32.11
Description: Imaging unit smart chip compatibility error
Remedy: Step 1 Verify if the toner cartridge is supported by this device. Is the toner cartridge supported? Go to step 3. Go to step 2. Step 2 Insert a supported toner cartridge. Does the error remain? Go to step 3. The problem is solved. Step 3 Update the firmware. Note: Contact the next level of support for the correct firmware level. Does the error remain? Contact the next level of support. The problem is solved.
Code: 34
Description: Media size mismatch (too short or too narrow)
Remedy: Step 1 1. Make sure the media size setting matches the paper in the tray. 2. Restore the engine settings to their defaults: Diag Menu >Printer Setup >Defaults 3. Restore the EP setup settings to their defaults: Diag Menu >EP Setup >EP Defaults Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the input tray for damage. Is it free of damage? Go to step 3. Replace the input tray. Step 3 1. Make sure the trailing edge sensor is free of debris. 2. Check it for damage. Is it free of damage? Go to step 4. Replace the trailing edge sensor. See Trailing edge sensor removal. Step 4 1. Make sure the input sensor is free of debris. 2. POR into the Diagnostics menu and perform a sensor test: Diag Menu >Base Sensor Test >Input Does the sensor state on the control panel display change when it is toggled? Go to step 5. Replace the input sensor. See Duplex sensor and input sensor removal. Step 5 POR into the Diagnostics menu and perform a sensor test: Diag Menu >Base Sensor Test >Narrow Media Does the sensor state on the control panel display change when it is toggled? Go to step 6. Replace the narrow media/bin full sensor. See Narrow media/bin full sensor removal. Step 6 1. Remove the main drive gearbox. 2. Check the gears for wear or damage. 3. Check the main drive motor for rotation. Are the gears free of wear or damage and does the main drive motor rotate? Go to step 7. Replace the main drive gearbox. See Main drive gearbox removal. Step 7 Replace the controller board. Does the error remain? Problem is solved. Contact the next level of support.
Code: 35
Description: Res save off deficient memory
Remedy: Step 1 Disable the Resource save feature: Settings >Print Settings >Setup Menu >Resource Save >Off Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the memory card for proper installation. Is it properly installed? Go to step 3. Reseat the memory card. Step 3 1. Print the Menu settings page: Reports >Menu Settings Page 2. POR into the Configuration menu and reset the printer’s settings to factory default: Config Menu >Factory Defaults >Restore Base 3. Remove the memory card. 4. Restart the printer. Does the error remain? Replace the controller board. See Controller board removal. Replace the memory card.
Code: 37
Description: Insufficient collation area
Remedy: Step 1 Disable the Resource save feature: Settings >Print Settings >Setup Menu >Resource Save >Off Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the memory card for proper installation. Is it properly installed? Go to step 3. Reseat the memory card. Step 3 1. Print the Menu settings page: Reports >Menu Settings Page 2. POR into the Configuration menu and reset the printer’s settings to factory default: Config Menu >Factory Defaults >Restore Base 3. Remove the memory card. 4. Restart the printer. Does the error remain? Replace the controller board. See Controller board removal. Replace the memory card.
Code: 38
Description: Memory full
Remedy: Step 1 Disable the Resource save feature: Settings >Print Settings >Setup Menu >Resource Save >Off Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the memory card for proper installation. Is it properly installed? Go to step 3. Reseat the memory card. Step 3 1. Print the Menu settings page: Reports >Menu Settings Page 2. POR into the Configuration menu and reset the printer’s settings to factory default: Config Menu >Factory Defaults >Restore Base 3. Remove the memory card. 4. Restart the printer. Does the error remain? Replace the controller board. See Controller board removal. Replace the memory card.