Description: No encoder received from auger motor.
Remedy: Step 1 Is the button aligned with the front of the toner cartridge? Go to step 2. Go to step 3. Step 2 1. Remove the toner cartridge. 2. Clear the paper jam. Does the problem remain? Go to step 5. The problem is solved. Step 3 1. Remove, and then reinstall the toner cartridge. Make sure that it is properly seated. 2. Check the toner cartridge, toner cartridge button, and cartridge plunger for damage. Replace if necessary. 3. Make sure that the latest firmware is installed. Does the problem remain? Go to step 4. The problem is solved. Step 4 Run a print test. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the toner cartridge Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the gears on the cartridge gearbox for proper rotation and for wear or damage. Does it rotate properly and is it free of wear or damage? Go to step 7. Replace the cartridge gearbox. See Cartridge gearbox removal. Step 7 Check the cartridge gearbox cable for proper connection to the controller board. Is it properly connected? Go to step 8. Reseat the cable. Step 8 Check the cartridge gearbox cable for damage. Is it free of damage? Replace the controller board. See Controller board removal. Replace the cartridge gearbox. See Cartridge gearbox removal.
Code: 31.21 ... 31.25
Description: 31.21 Capactive Toner Level Sensing (CTLS) reading out of range. 31.22 Excessive CTLS noise. 31.23 Abrupt change detected in CTLS reading. 31.25 CTLS calibration capacitor reading is too low
Remedy: Step 1 Check for loose toner blocking the CTLS. Is it free of any loose toner? Go to step 2. Clean the CTLS. Step 2 • Check the cable PCN3 for proper connection to the power supply. • Check the CTLS cable for proper connection to the controller board. Are they properly connected? Go to step 3. Reseat the cables. Step 3 Check the cable PCN3 and CTLS cable for damage. Are they free of damage? Replace the controller board. See Controller board removal. Replace the printer.
Code: 31.40 ... 31.45
Description: 31.40 Toner cartridge smart chip error 31.41 Toner cartridge I2C packet timeout 31.42 Toner cartridge I2C packet has been sent but code timed-out on receiving the data (callback) 31.43 Toner cartridge security error in the send challenge sequence 31.44 Toner cartridge ROM signature error 31.45 Toner cartridge stuck busy (Status register and/or CRI Arbiter register report busy)
Remedy: Step 1 1. Make sure that the toner cartridge is properly installed. 2. Check the toner cartridge, toner cartridge button, and cartridge plunger for damage. Replace if necessary. 3. Check if the toner cartridge is supported. Replace with a supported toner cartridge if necessary. 4. Make sure that the latest firmware is installed. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the cable JARW1 for proper connection to the controller board. Is it properly connected? Go to step 3. Reseat the cable. Step 3 Check the toner cartridge smart chip contact for damaged pins. Is it free of damage? Replace the controller board. See Controller board removal. Replace the toner cartridge smart chip contact. See Toner cartridge smart chip contact removal.
Code: 31.46
Description: Toner failed to replenish into the imaging unit
Remedy: Step 1 Is the button aligned with the front of the toner cartridge? Go to step 2. Go to step 3. Step 2 1. Remove the toner cartridge. 2. Clear the paper jam. Does the problem remain? Go to step 5. The problem is solved. Step 3 1. Remove, and then reinstall the toner cartridge. Make sure that it is properly seated. 2. Check the toner cartridge, toner cartridge button, and cartridge plunger for damage. Replace if necessary. 3. Make sure that the latest firmware is installed. Does the problem remain? Go to step 4. The problem is solved. Step 4 Run a print test. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the toner cartridge Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the gears on the cartridge gearbox for proper rotation and for wear or damage. Does it rotate properly and is it free of wear or damage? Go to step 7. Replace the cartridge gearbox. See Cartridge gearbox removal. Step 7 Check the cartridge gearbox cable for proper connection to the controller board. Is it properly connected? Go to step 8. Reseat the cable. Step 8 Check the cartridge gearbox cable for damage. Is it free of damage? Replace the controller board. See Controller board removal. Replace the cartridge gearbox. See Cartridge gearbox removal.
Code: 31.60 ... 31.65
Description: 31.60 Imaging unit smart chip error 31.61 Imaging unit I2C packet timeout 31.62 Imaging unit I2C packet has been sent but code timed-out on receiving the data (callback) 31.63 Imaging unit security error in the send challenge sequence 31.64 Imaging unit ROM signature error 31.65 Imaging unit stuck busy (status register and/or CRI Arbiter register report busy)
Remedy: Step 1 1. Make sure that the imaging unit is properly installed. 2. Check if the imaging unit is supported. Replace with a supported imaging unit if necessary. Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the cable JARW2 for proper connection to the controller board. Is it properly connected? Go to step 3. Reseat the cables. Step 3 Check the imaging unit smart chip contact for damaged pins. Is it free of damage? Replace the controller board. See Controller board removal. Replace the printer.
Code: 31.66
Description: Toner failed to replenish into the imaging unit
Remedy: Step 1 Is the button aligned with the front of the toner cartridge? Go to step 2. Go to step 3. Step 2 1. Remove the toner cartridge. 2. Clear the paper jam. Does the problem remain? Go to step 5. The problem is solved. Step 3 1. Remove, and then reinstall the toner cartridge. Make sure that it is properly seated. 2. Check the toner cartridge, toner cartridge button, and cartridge plunger for damage. Replace if necessary. 3. Make sure that the latest firmware is installed. Does the problem remain? Go to step 4. The problem is solved. Step 4 Run a print test. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the toner cartridge Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the gears on the cartridge gearbox for proper rotation and for wear or damage. Does it rotate properly and is it free of wear or damage? Go to step 7. Replace the cartridge gearbox. See Cartridge gearbox removal. Step 7 Check the cartridge gearbox cable for proper connection to the controller board. Is it properly connected? Go to step 8. Reseat the cable. Step 8 Check the cartridge gearbox cable for damage. Is it free of damage? Replace the controller board. See Controller board removal. Replace the cartridge gearbox. See Cartridge gearbox removal.