Description: Unknown disk. This error indicates that there is an encryption mismatch between the HDD and the formatter. This typically happens because an HDD was swapped into a device from another device.
Remedy: Install a new disk or use the Preboot menu unlock the disk. If a disk is to be reused in a different product, execute the Clean Disk procedure from the Preboot, and then reload the firmware and lock the disk.
Code: 99.09.63
Description: Incorrect disk. This error indicates that the expected encrypted HDD is not present. This is expected behavior when installing a new HDD in a device where the previous HDD was encrypted.
Remedy: Follow the procedure to load firmware on a new hard disk, and then lock the disk to this product.
Code: 99.09.64
Description: Disk malfunction. A fatal hard disk failure has occurred.
Remedy: Replace the hard disk.
Code: 99.09.65
Description: Disk data error. Disk data corruption has occurred.
Remedy: Use the Clean Disk procedure from the Preboot menu, and then resend the RFU.
Code: 99.09.66
Description: No disk installed. A disk drive is not installed in the product.
Remedy: 1. Install a compatible hard disk drive. 2. If a compatible hard disk is installed, reseat the hard disk to make sure that it is connected correctly. 3. If the error persists, replace the hard disk drive.
Code: 99.09.67
Description: Disk is not bootable please download firmware. This is an error indicating that there is no firmware installed on the disk. This is usually the result of installing a new disk or performing a Clean Disk operation from the Preboot menu.
Remedy: 1. Press any button to continue to the main Preboot menu. 2. Press the Help button to see the help text for the error. 3. Select the Administration menu. NOTE: If there is a password assigned to the administrator, a prompt to enter the product displays. Enter the password to proceed. 4. Select the Download item, and then download the latest firmware. The user can now download a new firmware bundle to the product.