Description: The product has experienced an error with the low voltage power supply. • 58.04 = Low voltage power supply malfunction
Remedy: 1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector:a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on. 3. Check the voltage label on the back of the product. If the product is rated 220V and is plugged into a 110V outlet, this error might occur. In most cases, no damage is caused to the product. If a power transformer is used to convert 220V power to 110V, verify that the transformer power rating is sufficient to operate the product.4. If the error persists, replace the Low Voltage Power Supply PCB Assembly: L.V.POWER SUPPLY PCB ASS'Y (110–127V) RM2–0840–000CN L.V.POWER SUPPLY PCB ASS'Y (220–240V) CHINA ONLY RM2-0842–000CN L.V.POWER SUPPLY PCB ASS'Y (220–240V) EXCEPT CHINA RM2-0841–000CN5. If the error persists, replace the product.
Code: 59.XX
Description: The product has experienced an error with the internal motor.
Remedy: action1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector:a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on.3. If the error persists, replace the Motor PCB Assembly (HP Part #: RM2–8351–000CN).
Code: 79
Description: The product has experienced an internal firmware error. Under most conditions, the product automatically restarts.
Remedy: 1. Reset the printer:a. Turn off the power by using the power switch, and then wait at least 30 seconds.b. Turn on the power and wait for the product to initialize.2. If you are using a surge protector:a. Power off the printer.b. Remove the surge protector.c. Plug the product directly into the wall socket and turn the product power on. 3. If the error is intermittent, attempt to isolate the issue to something specific in the customers environment. NOTE: If the 79 Error is caused by the network or a specific file, do not replace the product; it will not resolve the issue. Instead, attempt to isolate the issue in a way that demonstrates the error is caused by something in the environment. 4. If the error is persistent, replace the Formatter PCA: Formatter PCB Assembly (3:1) G3Q74–60001 Formatter PCB Assembly (4:1) G3Q75–60001 5. If the error persists, replace the product. 6. If the error persists after product replacement, escalate to Level 3 so that Technical Marketing has visibility to the problem.