Description: A jam is in the Tray 1 feed area. The media failed to reach the registration sensor (PS2) within the specified time.
Remedy: - Clear the jam in the area indicated. - Close the door to allow the product to attempt to clear the jam. - Run a service test. - Replace the Tray 1 pickup rollers. - Replace Tray 1.
Code: 13.03.00
Display: 13.03.00 Jam in Tray X
Description: A jam is in a tray feed area. The media failed to reach the registration sensor (PS2) within the specified time.
Remedy: - Clear the jam in the area indicated. - Close the door to allow the product to attempt to clear the jam. - Run a service test. - Replace the paper input unit for the tray indicated.
Code: 13.03.00
Display: 13.03.00 Jam inside right door
Description: A jam is in the feed area.
Remedy: - Clear the jam in the area indicated. - Close the door to allow the product to attempt to clear the jam. - Run a service test. - Replace the paper input unit. - Replace the Tray 1 pickup rollers. - Replace Tray 1.
Code: 13.05.00
Display: 13.05.00 Jam inside front door
Description: A jam is in the fuser area. The leading edge of the media failed to reach the fuser delivery sensor (PS502) within the specified time.
Remedy: - Clear the jam in the area indicated. - Close the door to allow the product to attempt to clear the jam. - Replace the print cartridge. - Replace the transfer roller assembly. - Replace the fuser.
Code: 13.05.00
Display: 13.05.00 Jam inside right door
Description: A jam is in the fuser area. The leading edge of the media failed to reach the fuser delivery sensor (PS502) within the specified time.
Remedy: - Clear the jam in the area indicated. - Close the door to allow the product to attempt to clear the jam. - Replace the print cartridge. - Replace the transfer roller assembly. - Replace the fuser.
Code: 13.06.00
Display: 13.06.00 Jam inside front door
Description: A jam is in the fuser area.
Remedy: - Clear the jam in the area indicated. - Close the door to allow the product to attempt to clear the jam. - Replace the fuser.