Description: Residual Media Jam in Tray 5. This jam occurs when residual media is detected at the Tray 3 feed sensor (PS432).
Remedy: 1. Open Tray 5, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the printer to attempt to clear the jam. 3. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. 4. Make sure that the Tray 5 pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. Use a damp, lint-free cloth to gently clean the rollers. 6. Check the connectors at the sensor, feed motor, and the DC controller PCA. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test PS432 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 5 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the optional paper feeder assembly. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check ALL connections on the Paper feed controller PCA before elevating the issue.
Code: 13.Ax.Dz
Display: 13.Ax.Dz
Description: Optional Tray media feed jam. This jam occurs when the media does not reach the Tray pre-feed sensor PS432 for trays 3.5 in the designated amount of time after the start of media pickup from Tray. This is a no-pick jam from the specified tray. X = Tray sensor jam occurred in. Z = Tray job was pulling from. • 13.A3.D3,D4,D5 = Tray 3: Media did not reach Tray 3 Media Feed Sensor (PS432) when pulling from Tray 3-5 • 13.A4.D4,D5, = Tray 4: Media did not reach Tray 4 Media Feed Sensor (PS432) when pulling from Tray 4-5 • 13.A5.D5, = Tray 5 Media did not reach Tray 5 Media Feed Sensor (PS432) when pulling from Tray 5
Remedy: 1. Verify the customer has followed steps for clearing jams on control panel. 2. Open and close the upper TOP cover to allow the printer to attempt to clear the jam. 3. Open Tray 2, remove any jammed paper. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. 4. Make sure that the Tray pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. Use a damp, lint-free cloth to gently clean the rollers. 6. Verify that the media in use meets the printers specifications. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Run the Tray pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 9. Test PS432 using the Tray/Bin Manual sensor test to verify that the sensor is functioning correctly. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check ALL connections on the Paper feed controller PCA before elevating the issue.
Code: 13.B2.Az
Display: 13.B2.Az Jam in top cover
Description: Media STAY jam in top cover at image area. Paper present at SR2 after specified time limit passed. • 13.B2.A1 This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor (SR2) when printing from the Tray 1. • 13.B2.A2 This jam occurs when the media is present longer than" the expected media length plus 50mm" or more is detected at the Registration sensor (SR2) when printing from the Tray 2. • 13.B2.A3 This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor (SR2) when printing from the Tray 3. • 13.B2.A4 This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor SR2) when printing from the Tray 4. • 13.B2.A5 This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor SR2) when printing from the Tray 5. • 13.B2.AD This jam occurs when the media is present longer than "the expected media length plus 50mm" or more is detected at the Registration sensor (SR2) when printing from the Duplexer.
Remedy: 1. Open top cover and check for media jammed in feed area. 2. Test the top of page sensor (SR2) to ensure that it moves freely. 3. Check under toner cartridge at transfer area, make sure everything is properly seated and there are no damaged parts. 4. Ensure the type and quality of the media that you are using meet HP specifications. 5. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 6. Test Registration Sensor Test (TOP sensor) (SR2) using the Tray/Bin manual sensor test to verify that the sensor is functioning correctly. 7. Test the Media Width sensors SR1a and SR2b. 8. If either of the sensors steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check the following connections on the DC controller PCA to ensure they are properly seated and connected before elevating the issue. (J151, J110, J144) 9. If sensors functioning properly, run a few pages to check where the leading edge of the paper actually stops. 10. Test the registration assembly and look for damage, if faulty replace the registration assembly. 11. Look for blockage or damaged parts that stops the media from continuing on through the printer. Check the Fuser input and functionality, if Fuser or other part is found to be defective replace the part. 12. If the error persists, elevate the issue to HP for possible printer replacement.
Code: 13.B2.Dz
Display: 13.B2.Dz Jam in top cover
Description: Media delay jam in top cover at image area. Paper did not reach SR2 in specified time. • 13.B2.D1 Media did not reach the Registration sensor in the designated amount of time printing from Tray 1. • 13.B2.D2 Media did not reach the Registration sensor in the designated amount of time printing from Tray 2. • 13.B2.D3 Media did not reach the Registration sensor in the designated amount of time printing from Tray 3. • 13.B2.D4 Media did not reach the Registration sensor in the designated amount of time printing from Tray 4. • 13.B2.D5 Media did not reach the Registration sensor in the designated amount of time printing from Tray 5. • 13.B2.DD Media did not reach the Registration sensor in the designated amount of time printing duplexed.
Remedy: 1. Open top cover and check for media jammed in feed area. 2. Check for worn out Tray Feed and Separation rollers, replace if found worn out. 3. Ensure the type and quality of the media that you are using meet HP specifications. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 5. Test the top of page sensor (SR2) and the Media Width sensors SR1a and SR2b. 6. If either of the sensors steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check the following connections on the DC controller PCA to ensure they are properly seated and connected before elevating the issue. (J151, J110, J144) 7. If sensors functioning properly, run a few pages to check where the leading edge of the paper actually stops. 8. Check that the registration assembly is functioning correctly, if not replace the registration assembly. 9. If the error persists, elevate the issue to HP for possible printer replacement.
Code: 13.B2.E2
Display: 13.B2.E2 Jam in top cover
Description: Media jam in top cover at image area due to door open.
Remedy: 1. Make sure all doors and covers are closed and re-send job. 2. If all doors are closed and message still persists, Test SW2 top cover open detection switch using the diagnostic tests. 3. If the sensor fails test, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check the following connections on the DC controller PCA to ensure they are properly seated and connected before elevating the issue. (J151, J110, J144)
Code: 13.B2.FF
Display: 13.B2.FF Jam in top cover
Description: Media residual jam in top cover at image area. Paper present at SR2 at power on or after clearing jam.
Remedy: 1. Open top cover and check for media jammed in feed area. 2. Check under toner cartridge at transfer area, make sure everything is properly seated. 3. Test the top of page sensor (SR2). 4. If the sensor fails test, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check the following connections on the DC controller PCA to ensure they are properly seated and connected before elevating the issue. (J151, J110, J144)