Remedy: Check the printer for a jam. See the clear jams section in the service manual.
Code: 13.00.EE
Display: 13.00.EE
Description: Unknown door open.
Remedy: Make sure that all of the doors and covers are closed.
Code: 13.A2.D2
Display: 13.A2.D2
Description: Tray 2 media feed jam. This jam occurs when the media does not reach the pre-feed sensor (SR11) in the designated amount of time after the start of media pickup from Tray 2. This is a no-pick jam from tray 2.
Remedy: 1. Verify the customer has followed steps for clearing jams on control panel.2. Open Tray 2, remove any jammed paper, and then close the tray.3. Open and close the upper TOP cover to allow the printer to attempt to clear the jam. 4. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. 5. Make sure that the Tray 2 pickup, feed, and separation roller are installed correctly and show no damage or wear. 6. Clean or replace the pickup/feed rollers as needed. Use a damp, lint-free cloth to gently clean the rollers. 7. Verify that the media in use meets the printers specifications. 8. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 9. Run the Tray 2 pickup/feed motor drive test to verify that the feed motor is functioning correctly. If it is not, replace the pickup assembly. 10. Test SR11 using the Tray/Bin Manual sensor test to verify that the sensor is functioning correctly. 11. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check the following connections on the DC Controller before elevating the issue. (J157.SR11) (J110 and J144 . Tray 2 feed drive assy and solenoid)
Code: 13.A2.FF
Display: 13.A2.FF
Description: Residual Media Jam in Tray 2. This jam occurs when residual media is detected at the Tray 2 feed sensor (SR11).
Remedy: 1. Open Tray 2, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the printer to attempt to clear the jam. 3. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. 4. Make sure that the Tray 2 pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. Use a damp, lint-free cloth to gently clean the rollers. 6. Check the connectors at the sensor, feed motor, and the DC controller PCA. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test SR11 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 2 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the pickup assembly. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check the following connections on the DC Controller before elevating the issue. (J157.SR11) (J110 and J144) . Tray 2 feed drive assembly and solenoid.
Code: 13.A3.FF
Display: 13.A3.FF
Description: Residual Media Jam in Tray 3. This jam occurs when residual media is detected at the Tray 3 feed sensor (PS432).
Remedy: 1. Open Tray 3, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the printer to attempt to clear the jam. 3. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. 4. Make sure that the Tray 3 pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. Use a damp, lint-free cloth to gently clean the rollers. 6. Check the connectors at the sensor, feed motor, and the DC controller PCA. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test PS432 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 3 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the optional paper feeder. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check ALL connections on the Paper feed controller PCA before elevating the issue.
Code: 13.A4.FF
Display: 13.A4.FF
Description: Residual Media Jam in Tray 4. This jam occurs when residual media is detected at the Tray 4 feed sensor (PS432).
Remedy: 1. Open Tray 4, remove any jammed paper, and then close the tray. 2. Open and close the upper right door to allow the printer to attempt to clear the jam. 3. Remove the paper from the tray and check that the paper tray size guides are properly set and that the tray is not over filled with paper. 4. Make sure that the Tray 4 pickup, feed, and separation roller are installed correctly and show no damage or wear. 5. Clean or replace the pickup/feed rollers as needed. Use a damp, lint-free cloth to gently clean the rollers. 6. Check the connectors at the sensor, feed motor, and the DC controller PCA. 7. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests 8. Test PS432 using the Tray/Bin Manual sensor test to verify that the sensors are functioning correctly. 9. Run the Tray 4 pickup/feed motor drive test to verify that the feed motor is functioning correctly (listen for the motor to activate). If it is not, replace the optional paper feeder assembly. 10. If either of the previous steps fail, elevate the issue to HP for possible printer replacement. NOTE: On-site technicians should check ALL connections on the Paper feed controller PCA before elevating the issue.