Description: Real Time Clock (RTC) Battery ran down.
Causes:
Remedy: How to solve. Remote troubleshooting (call agent) 1. The call agent asks the customer to go to the Support Menu by pressing the Power key continuously for 15 seconds. 2. Go to the Diagnostics Menu and select RTC Battery Status to check whether the RTC Battery has actually expired. 3. If yes, the call agent should arrange a service engineer visit to replace the RTC battery by replacing the Main PCA. Main PCA Onsite troubleshooting and solution (service engineer)1. Replace the Main PCA, see Main PCA. 2. Switch on the printer and go to Extended Support Menu Extended Support Menu. Select RTC Battery Expired option from the Reset Menu in order to reset the RTC battery expired flag.3. Go back and select Set Date and Time from the Service Menu Set the correct date and time.
Code: 0004-0001
Description: Printer Bundle Board communication failure or malfunction
Causes: Bundle FFC, Main PCA
Remedy: How to solve. Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to change the Bundle PCA and follow steps below on Onsite Troubleshooting: Printer Bundle Board3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove covers and check that all the cables in the Bundle PCA and associated parts are correctly connected, and that none of them is damaged. If any cable is disconnected then reconnect it, and power on the printer again to check whether the system error has disappeared. Important note: If any cable is damaged then order a Cable Service Kit: Cables Sk2. Replace the Bundle PCA, see Bundle Board. Printer Bundle Board3. Replace the Bundle FFC cable, see Bundle Board FFC cable. 4. Replace the Main PCA (MPCA See Main PCA)
Code: 0008-0001
Description: Front Panel does not respond
Causes:
Remedy: Onsite troubleshooting and solution (service engineer)1. This error never appears in the Front Panel, it is only logged into the Error History, and is equivalent to the 3 beeps during printer startup.2. It happens when there is no communication between the Front Panel and the Main PCA, see Printer shows Resuming Screen during OOBE.
Code: 0009-0101
Description: Scanner Bundle Board PCA
Causes: Main PCA
Remedy: Remote troubleshooting (call agent)1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer.2. The call agent should arrange a service engineer visit to change the Scanner Bundle PCA, and follow the Onsite troubleshooting below: Scanner Bundle Board. Board3. If a different system error is displayed then the call agent should perform the applicable troubleshooting procedure.Onsite troubleshooting and solution (service engineer)1. Remove covers and check that the cables in the Scanner Bundle PCA and associated parts are correctly connected and not damaged. If any cable is disconnected then reconnect it, and power on the printer again to check whether the system error has disappeared. IMPORTANT: If any cable is damaged then order the appropriate Service Kit: Cables and Sensors 2. Replace the Scanner Bundle PCA, see Scan Bundle Board F9A30-67029. 3. Replace the Main PCA (MPCA See Main PCA)
Remedy: Remote troubleshooting (call agent)1. Switch the unit off and on again.2. If the problem persist, go to the Extended support menu and use the saved Scanner calibrations.Onsite troubleshooting and solution (service engineer) Ensure the Main and Scan Bundle Board are properly connected, or replace Scan Bundle Board.