Remedy: Remote troubleshooting (call agent) 1. This error never appears in the Front Panel, it’s only logged into the Error History and is equivalent to 1 long beep during printer startup. It happens when the MPCA communication fails. 2. To troubleshoot this error, see Front Panel is black (machine does not respond to boot up). 3. If a service engineer visit should be arranged to replace the Main PCA, take into account the model of the printer (the Main PCA is different different for Pro and Basic models, and also for Model A, B and C). Onsite troubleshooting and solution (service engineer) 1. Remove covers and check that all the cables in the MPCA are correctly connected, and that none of them are damaged. If any cable is disconnected then reconnect it, and power on the printer again to check if the error message has disappeared. Important note: If any cable is damaged replace the cable: – Cables Sk – CQ890-67021 2. Replace Main PCA (MPCA), see Main PCA). CAUTION:Be careful, there are six different different versions of the Main PCA for the different different SKUs in the HP DesignJet T100, T125, T500, and T525 Printer Series. Please refer to the table below to find out what service kit should be ordered. Additionally, there is also a USB Service Kit that contains the printer firmware.
Code: 01.1:19
Description: Incorrect Main PCA installed
Causes:
Remedy: Onsite troubleshooting and solution (service engineer) This system error happens if a Main PCA Basic is assembled in a Pro printer. To solve the issue, install the correct Main PCA Pro in the printer. CAUTION:Be careful, there are six different different versions of the Main PCA for the different different SKUs in the HP DesignJet T100, T125, T500, and T525 Printer Series. Please refer to the table below to find out what service kit should be ordered. Additionally, there is also a USB Service Kit that contains the printer firmware.
Code: 01.3:10
Description: Bundle board communication failure
Causes: Bundle FFC, Main PCA
Remedy: Remote troubleshooting (call agent) 1. Switch the power off and disconnect the power cord. Reconnect the power cord and power on the printer. 2. The call agent should arrange a service engineer visit to change the Bundle PCA and follow steps below on Onsite Troubleshooting: – Bundle Board – CQ890-67110 3. If a different different system error is displayed then the call agent should perform the applicable troubleshooting procedure. Onsite troubleshooting and solution (service engineer) 1. Remove covers and check that all the cables in the Bundle PCA and associated parts are correctly connected, and that none of them is damaged. If any cable is disconnected then reconnect it, and power on the printer again to check whether the system error has disappeared. Important note: If any cable is damaged then order a Cable Service Kit: – Cables Sk – CQ890-67021 2. Replace the Bundle PCA, see Bundle Board. – Bundle Board – CQ890-67110 3. Replace the Bundle FFC cable, see Bundle Board FFC cable. 4. Replace the Main PCA (MPCA See Main PCA) CAUTION:Be careful, there are six different different versions of the Main PCA for the different different SKUs in the HP DesignJet T100, T125, T500, and T525 Printer Series. Please refer to the table below to find out what service kit should be ordered. Additionally, there is also a USB Service Kit that contains the printer firmware.
Code: 02:10
Description: Carriage PCA communication failure
Causes: Trailing Cables, Printhead, Encoder Strip
Remedy: Onsite troubleshooting and solution (service engineer) 1. Remove covers and check that the Trailing cables are connected from the Main PCA or from the Carriage PCA. If any cable is disconnected then reconnect it, and power on the printer again to check whether the error message has disappeared. 2. Go to Support Menu, see Entering the Extended Support Menu for service engineersand perform 2.1 Carriage Servo, see 2.1 Carriage servo to check that the error has disappeared. 3. Replace the Encoder Strip, see Encoder Strip and run the Carriage Servo diagnostics to see if the error has disappeared. 4. Replace the Carriage, see Carriage and Belt. – Carriage assembly w/belt (24) – CQ890-67002 – Carriage assembly w/belt (36) – CQ893-67011 5. No calibrations needed, but the PMK 1 should be reset, see 3.4 PMK1. 6. Replace the Main PCA, see Main PCA. CAUTION: Be careful, there are six different different versions of the Main PCA for the different different SKUs in the HP DesignJet T100, T125, T500, and T525 Printer Series. Please refer to the table below to find out what service kit should be ordered. Additionally, there is also a USB Service Kit that contains the printer firmware.
Code: 03.1:10
Description: Real Time Clock (RTC) Battery ran down.
Causes:
Remedy: Remote troubleshooting (call agent) 1. The call agent asks the customer to go to the Support Menu by pressing the Power key continuously for 15 seconds. 2. Go to the Diagnostics Menu and select RTC Battery Status to check whether the RTC Battery has actually expired, see 2.11 RTC battery status. 3. If yes, the call agent should arrange a service engineer visit to replace the RTC battery by replacing the Main PCA, see Main PCA. CAUTION: Be careful, there are six different different versions of the Main PCA for the different different SKUs in the HP DesignJet T100, T125, T500, and T525 Printer Series. Please refer to the table below to find out what service kit should be ordered. Additionally, there is also a USB Service Kit that contains the printer firmware. Onsite troubleshooting and solution (service engineer) 1. Replace the Main PCA, see Main PCA. 2. Switch on the printer and go to Extended Support Menu. Select RTC Battery Expired option from the Reset Menu in order to reset the RTC battery expired flag. flag. 3. Go back and select Set Date and Time from the Service Menu. Set the correct date and time.
Code: 08:10
Description: (Equals to 3 beeps during start up sequence) Front Panel does not respond
Causes:
Remedy: Remote troubleshooting (call agent) 1. This error never appears in the Front Panel, it is only logged into the Error History, and is equivalent to the 3 beeps during printer startup. 2. It happens when there is no communication between the Front Panel and the Main PCA, see Front Panel is black (machine does not respond to boot up).