Remedy: Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Remove all paper from the stacker and basket. Reconnect the power cord, then turn on the printer. 2. Make sure customer has FW release MRY_03_00_xx or newer. 3. Perform the output valve test to troubleshoot the problem further. 4. Perform the output valves calibration to check system performance, and troubleshoot further. Service engineer: 1. Check that the diverter valves motor cable is undamaged and correctly connected to the engine PCA. 2. Replace the valves motor and sensor. See Valves Motor. 3. Perform the diverter valves Service Calibration 4. If the error persists, disassemble the stacker, and perform the output valves test in order to see if the valves are able to move without problems (ignore the result of the test). See Output Valve Test. 5. If the valves are moving properly, replace the stacker. See Stacker. 6. Perform the diverter valves, stacker overdrive Service Calibrations. 7. Check the system, initializing the printer, and performing a "form feed and cut" action.
Code: 93.0.n:10
Description: Ink pressure error in first test during in Printhead filling for color n n indicates the failing color: • n=0 stands for photo black • n=1 stands for gray • n=2 stands for matte black • n=3 stands for cyan • n=4 stands for magenta • n=5 stands for yellow
Remedy: Call agent: • If no SE 93.2.n:10 appears it means that the issue was fixed after the customer reseated the printhead.
Code: 93.1.n:10
Description: Ink pressure error in Second spitting test during in Printhead filling for color n n indicates the failing color: • n=0 stands for photo black • n=1 stands for gray • n=2 stands for matte black • n=3 stands for cyan • n=4 stands for magenta • n=5 stands for yellow
Remedy: Call agent: • During the tube filling, the first spitting test with the printhead failed the temperature check in color n. If no SE 93.3.n:10 appears it means that the issue was fixed after the customer reseated the printhead.
Code: 93.2.n:10
Description: Temperature error in First test during in Printhead filling for color n n indicates the failing color: • n=0 stands for photo black • n=1 stands for gray • n=2 stands for matte black • n=3 stands for cyan • n=4 stands for magenta • n=5 stands for yellow
Remedy: Call agent: 1. After the customer reseated the printhead, the printer failed in the second test of ink pressure for color n. This means that color n in the printhead might not be filled with ink, or the tubes are leaking. 2. Run primer and Ink Delivery System tests, and troubleshoot accordingly. 3. If tests run successfully: a. Moisten tube septums with water. b. Upgrade firmware. c. Purge tubes again with new printhead and new supplies (60ml min per color).
Code: 93.3.n:10
Description: Temperature error in second spitting test during in Printhead filling for color n n indicates the failing color: • n=0 stands for photo black • n=1 stands for gray • n=2 stands for matte black • n=3 stands for cyan • n=4 stands for magenta • n=5 stands for yellow
Remedy: Call agent: During the tube filling, after the customer reseated the printhead, the second spitting test with the printhead failed the temperature check in color n. This means that color n in the printhead is not filled with ink. 1. Depending on the colors failing the test, troubleshoot according to: a. If colors 0-1-2 are missing, issue might be due to Service Station Side Ink Supply Station. Run Ink delivery System test. b. If colors 3-4-5 are missing, issue might be due to Front Panel Side Ink Supply Station. Run Ink delivery System test. c. If colors 0-1-3-4 are missing, issue might be with upper primer. Run primer test. d. If colors 2-5 are missing, issue might be due to lower primer. Run primer test. e. Any other combination of colors might point to a printhead insertion problem.Run primer and Ink Delivery System tests and troubleshoot accordingly. 2. If tests run successfully: a. Moisten tube septums with water. b. Upgrade firmware. c. Purge tubes again with new printhead and supplies (60ml min per color).