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HP DesignJet 5500

Error Codes List page 2

  • Code: 010091
  • Description: Error in Paper-axis Motor Encoder
  • Remedy: • Check that the Paper-Axis Motor cable is NOT broken or damaged. • Check that the Paper-Axis Motor cable is correctly connected. • Replace the Paper-Axis Motor  • If the Error Code continues, replace the Main PCA  WARNING Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.
  • Code: 010092
  • Description: Mark Encoder position not detected on Drive Roller.
  • Remedy: • Replace the Lens Cover  • Clean the Mark Encoder on the Drive Roller using the Turn DRIVE ROLLER Utility 
  • Code: 011000
  • Description: NIB Crash.
  • Remedy: Power the Printer OFF and ON again using the Power Switch at the back of the Printer.
  • Code: 050000
  • Description: Lens has problems reading the Mark Encoder on the Drive Roller.
  • Remedy: • Clean the Mark Encoder on the Drive Roller using the Turn DRIVE ROLLER Utility  • Replace the Lens Cover Assembly 
  • Code: 050001
  • Description: Lens has problems reading the Mark Encoder on the Drive Roller.
  • Remedy: • Clean the Mark Encoder on the Drive Roller using the Turn DRIVE ROLLER Utility  • Replace the Lens Cover Assembly 
  • Code: 06030C
  • Description: Bad Line Sensor.
  • Remedy: • Replace the Carriage Assembly  • Replace the Trailing Cable  • Replace the Main PCA  WARNING Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed.
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