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HP DesignJet 500

Error Codes List page 7

  • Code: 86:01
  • Description: Carriage-Axis shutdown.
  • Remedy: Too much friction in the Slider Rod. Enter the Printer Information utility and check the Scan-Axis usage. If the percentage is close to 100%, then lubricate the Slider Rod .The Carriage is bumping into the Service Station. If the carriage is stuck at the right hand side of the Printer and cannot be moved out to the center of the Print Platen it is because the Service Station cannot uncap the Printheads. In this case replace the Service Station/Aerosol Fan Assembly Perform the Carriage Movement test
  • Code: 86:11
  • Description: Carriage-Axis shutdown (during the Carriage Movement test).
  • Remedy: Too much friction in the Slider Rod. Enter the Printer Information utility and check the Scan-Axis usage. If the percentage is close to 100%, then lubricate the Slider Rod .The Carriage is bumping into the Service Station. If the carriage is stuck at the right hand side of the Printer and cannot be moved out to the center of the Print Platen it is because the Service Station cannot uncap the Printheads. In this case replace the Service Station/Aerosol Fan Assembly Perform the Carriage Movement test
  • Code: 86:13
  • Description: Carriage-Axis shutdown (Firmware Error).
  • Remedy: Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code reappears, check for a new Firmware release.
  • Code: 87:13
  • Description: Unable to read the Carriage Encoder Sensor.
  • Remedy: Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code continues, replace the Carriage Assembly or the Encoder Strip.
  • Code: 93:10
  • Description: Ink System startup failed
  • Remedy: Check for a leak in the Printer. If a leak is evident (there is ink on Printer components), replace the Ink Supply Tubes Perform the Prime Tubes utility and check how long it takes to complete the procedure. If it takes too long to complete the procedure and there is no leak in the Printer, then replace the Ink Cartridges. If it takes a short time to complete the procedure, then replace the Ink Supply Tubes.
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