Remedy: • Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. • Check that the Carriage Stopper is correctly installed (Refer to Carriage Disassembly Instructions, Step 16.). • Perform the "Scan-Axis" Diagnostic to further troubleshoot the error code. • If the System Error continues, replace the Scan-Axis Motor.
Code: 86:03
Description: Scan-Axis length test failure.
Remedy: • Perform the "Scan-Axis" Diagnostic to further troubleshoot the error code.
Code: 86:10
Description: Initializing Scan-Axis Motor failure.
Remedy: • Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. • Check that the Carriage Belt is correctly installed. • Replace the Encoder Strip and Encoder Sensor. • If the System Error continues, replace the Scan-Axis Motor.
Code: 86:11
Description: Scan-Axis length too short.
Remedy: • Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. • Replace the Encoder Strip and Encoder Sensor.
Code: 91:02
Description: The HP Instant Support troubleshooting tool has detected that at least one Printhead has been replaced without having a specific error, and without being recovered/cleaned.
Remedy: Advise the customer that the next time they want to replace a Printheads they should make sure that at least a Printhead Recovery is performed.
Code: 91:10
Description: The HP Instant Support troubleshooting tool has detected that at least, for one Printhead: It is currently in warranty (less than 1000cc of ink used). That the previous 2 Printheads had been found defective within the warranty period.
Remedy: In this case, it is possible that the Printer is damaging the Printhead. If, after replacing the Printhead a third time, it is found to be defective again, you may need to troubleshoot the Carriage Flex Cables or the Carriage PCA.