Description: This is a Preboot menu error. The hard disk currently installed is not recognized or supported by the product.
Remedy: Install the correct hard disk for this printer.
Code: 99.09.61
Display: 99.09.61 Unsupported disk
Description: This is a Preboot menu error. The installed disk is installed in a product configured for an encrypted hard disk.
Remedy: Access the Preboot menu, and then select Lock Disk to lock the disk.
Code: 99.09.62
Display: 99.09.62 Unknown disk
Description: This error indicates that there is an encryption mismatch between the HDD and the formatter. This typically happens because an HDD was swapped into a device from another device.
Remedy: Install a new disk or use the Preboot menu unlock the disk. If a disk is to be reused in a different product, execute the Clean Disk procedure from the Preboot, and then reload the firmware and lock the disk.
Code: 99.09.63
Display: 99.09.63 Incorrect disk
Description: This error indicates that the expected encrypted HDD is not present. This is expected behavior when installing a new HDD in a device where the previous HDD was encrypted.
Remedy: Follow the procedure to load firmware on a new hard disk, and then lock the disk to this product.
Code: 99.09.64
Display: 99.09.64 Disk Nonfunctiona
Description: A fatal hard disk failure has occurred.
Remedy: 1. Determine if the Hard Disk needs to be replaced. 2. Ask if customer is using eMMC as a temporary mass storage solution (eMMC must be present). 3. Instruct the customer to enable eMMC from the preboot menus. 4. Power down the printer. 5. Inform customer that the broken Hard drive must be removed to continue. 6. Power printer on, boot is expected to stop at 99.39.67 eMMC Not Bootable. 7. Provide Instructions to download firmware (This will automatically download to eMMC). 8. During download to eMMC, F/W clear data migration bit. 9. If issue still remains, replace the Hard Drive.
Code: 99.09.66
Display: 99.09.66 No boot device.
Description: A disk drive is not installed in the printer.
Remedy: 1. Determine the customer's intended boot device (Hard drive or eMMC). 2. Install a compatible hard disk drive or eMMC. 3. If a compatible hard disk or eMMC is installed, reseat the hard disk or eMMC to make sure that it is connected correctly. 4. If the error persists, replace the Hard drive or eMMC. Device is unusable until a new boot device is installed.