Description: There is an issue with either the memory card or the device memory-card reader.
Remedy: 1. Verify that only one photo card is inserted. 2. Verify that the card contains .JPG files. This is the only file format recognized by the MFP. 3. Verify that the memory-card-reader LED illuminates when the card is inserted. Also verify that the graphical display indicates that the MFP is reading the card. 4. Verify that the ribbon cable connecting the memory-card-reader assembly to the formatter is not damaged and is securely connected on both ends. Replace the cable if necessary. 5. If the message persists, replace the memory-card-reader assembly. 6. If the message persists, replace the formatter. 7. Perform post-repair tests #1, #2, and #3.
Code: -
Display: Scanning error.
Description: The device cannot transmit scan information to a computer. The following errors can occur during scanning: • Scanner Error 1 = ScannerError_DarkFind • Scanner Error 2 = ScannerError_LMWTempFind • Scanner Error 3 = ScannerError_BulbWarmupFromOff • Scanner Error 4 = ScannerError_BulbWarmupFromCoars e • Scanner Error 5 = ScannerError_CalLabelFind • Scanner Error 6 = ScannerError_DocOriginFind • Scanner Error 7 = ScannerError_LMWFinalFind • Scanner Error 8 = ScannerError_CalLabelFindAfterScan • Scanner Error 9 = ScannerError_CalLabelFindPriorToSta ndby • Scanner Error 10 = ScannerError_DocOriginFindPriorToSt andby • Scanner Error 11 = ScannerError_BulbWarmupFromStand by • Scanner Error 12 = Motor test failure (ERR_MTR_TEST) • Scanner Error 13 = Ram Wall failure (ERR_RAM_WALL) • Scanner Error 14 = LED test failure (ERR_LED_TEST)[
Remedy: 1. If any of these messages appear, replace the scanner subassembly. 2. Perform post-repair tests #1 and #2.
Code: 50.1
Display: 50.x Fuser error
Description: The device has experienced an internal hardware error.
low temperature
Remedy: 1. Power-cycle the MFP. 2. If the message persists, replace the fuser. 3. If the message persists, replace the DC controller. 4. Perform post-repair tests #1 and #2. 5. If the message persists, replace the whole MFP.
Code: 50.2
Display: 50.x Fuser error
Description: The device has experienced an internal hardware error.
high temperature
Remedy: 1. Power-cycle the MFP. 2. If the message persists, replace the fuser. 3. If the message persists, replace the DC controller. 4. Perform post-repair tests #1 and #2. 5. If the message persists, replace the whole MFP.
Code: 50.3
Display: 50.x Fuser error
Description: The device has experienced an internal hardware error.
slow fuser
Remedy: 1. Power-cycle the MFP. 2. If the message persists, replace the fuser. 3. If the message persists, replace the DC controller. 4. Perform post-repair tests #1 and #2. 5. If the message persists, replace the whole MFP.
Code: 51.20
Display: 51.20 Error
Description: The device has experienced an internal hardware error.
black scanner error
Remedy: 1. Power-cycle the MFP. 2. Verify that the flat-flex cable connecting the DC controller to the formatter is securely connected. 3. If the message persists, replace the DC controller. 4. Perform post-repair tests #1 and #2. 5. If the message persists, replace the whole MFP.