Description: Paper is jammed inside the right doors. The front edge did not reach sensor SR1 within the specified time after reaching sensor SR12.
Remedy: 1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. Check for obstructions near the fuser inlet. 3. Ensure that paper is loaded correctly in the paper tray. 4. Try exchanging paper trays to isolate the problem. 5. Replace the fuser.
Code: 13.12.00
Display: 13.12.00 JAM INSIDE UPPER RIGHT DOOR
Description: Paper is jammed inside the upper right door. There is a jam in the oblique roller area between sensor SR8001 (paper reversing sensor) and SR12 (top of page sensor).
Remedy: 1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. Ensure that media meets specifications. 3. Ensure that the ETB rollers roll freely. 4. Ensure that there is no obstruction at the bottom of the ETB.
Code: 13.31.00
Display: 13.31.00 JAM INSIDE UPPER RIGHT DOOR
Description: Paper is jammed in the fuser.
Remedy: 1. Follow the onscreen help to clear the jam. Touch OK to continue. 2. Check for obstructions in the fuser. 3. Check for obstructions in the duplexer.
Code: 13.JJ.NT
Display: 13.JJ.NT JAM IN OUTPUT BIN
Description: Paper is jammed in the output bin. Use this list to determine the exact location of the jam: • 13.12.07 = staple cartridge • 13.12.08 = output bin paper-present sensor (paper is stuck) • 13.12.09 = output bin inlet sensor (paper is stuck) • 13.12.10 = output bin inlet sensor (paper did not reach the sensor at the appropriate time) • 13.12.11 = paper present in the output bin when the MFP is turned on • 13.31.00 = paper jammed in the reversing assembly
Remedy: 1. Clear all jammed paper. 2. Verify that the connector J50 on the DC controller PCB is firmly seated. 3. Verify that the two connectors on the rear of the reversing assembly are installed. 4. Use the component diagnostics test to test three motors: switchback motor, intermediate switchback motor, and output motor. 5. Use the component diagnostics test to test two sensors: face-up/face-down solenoid and alienation solenoid. 6. Use the manual sensor test to test two sensors: paper delivery sensor and reversing-paper sensor. 7. If any of these components fail, replace the reversing assembly.
Code: 13.JJ.NT
Display: 13.JJ.NT JAM IN STAPLER
Description: Paper is jammed inside the stapler.
Remedy:
Code: 13.JJ.NT
Display: 13.JJ.NT JAM IN TRAY 1
Description: The MP tray pickup solenoid might be defective.
Remedy: Remove any jammed paper from tray 1. Follow the instructions on the control panel. If the message persists, open the DIAGNOSTICS menu and touch COMPONENT TEST. Run the test for MP TRAY SOLENOID. If the solenoid is defective, replace it.