Epson WorkForce WF-C869R
Error Codes List page 2
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- Code: 000030
- Description: CR load position driving time error
- Causes: The driving time of the motor exceeded the set time.
• Main board failure - Remedy: 1 Check the reproducibility Did the corresponding error occur?
Y. Replace the main board. N. Inquire at service support
- Code: 000031
- Description: CR load position excess load error
- Causes: • State in which load of CR motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Paper jam paper remaining
• Foreign object remaining
• CR lock lever failure (Maintenance Unit failure)
• CR main shaft lubrication shortage
• PG error
• CR encoder failure
• CR motor failure
• Motor driver failure/main board failure - Remedy: 1 Check for paper jam paper remaining and foreign object There is no paper jam paper and foreign object in the CR scanning section.
Y. Go to step 2. N. Remove the paper jam paper and foreign object
2 Check the CR lock lever operation Does the CR lock lever operate correctly when the power is on? (Is the lowering operation performed correctly?)
Y. Go to step 4. N. Go to step 3
3 Check the CR lock lever gear train Check the operation of the CR lock lever. Is the CR lock lever gear train damaged?
Y. Go to step 4. N. Check the gear train of the CR lock or Replace the Maintenance Unit
4 Check the status of the CR main shaft Is the CR main shaft dirty from paper dust or mist? Is a lubrication shortage occurring?
Y. Go to step 5. N. Lubricate the CR main shaft
5 Check the PG Is the PG value the standard value? Are the CR unit and platen in contact?
Y. Go to step 6 N. Adjust the PG
6 Check the CR operation Turn on the power and check the CR operation. Is the CR operating normally? (Is it not in runaway condition? Is it operating?)
Y. Main board (If the trouble is not resolved, inquire at service support)
N. <When in runaway condition> Replace the CR encoder (replace the CR unit) <When not operating> Replace the CR motor
- Code: 000032
- Description: CR load position excess speed error
- Causes: State in which driven at unexpected speed (fast) for control.
• CR timing belt detached or broken
• Motor failure
• Main board failure - Remedy: 1 Check the CR timing belt Is the timing belt detached or broken?
Y. Replace the following parts in sequence • CR motor • Main board (If the trouble is not resolved, inquire at service support)
N. Reattach the CR timing belt or Replace the CR timing belt
- Code: 000033
- Description: CR load position reverse error
- Causes: • State in which load of CR motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Paper jam paper remaining
• Foreign object remaining
• CR lock lever failure (Maintenance Unit failure)
• CR main shaft lubrication shortage
• PG error
• CR encoder failure
• CR motor failure
• Motor driver failure/main board failure - Remedy: 1 Check for paper jam paper remaining and foreign object There is no paper jam paper and foreign object in the CR scanning section.
Y. Go to step 2. N. Remove the paper jam paper and foreign object
2 Check the CR lock lever operation Does the CR lock lever operate correctly when the power is on? (Is the lowering operation performed correctly?)
Y. Go to step 4. N. Go to step 3
3 Check the CR lock lever gear train Check the operation of the CR lock lever. Is the CR lock lever gear train damaged?
Y. Go to step 4. N. Check the gear train of the CR lock or Replace the Maintenance Unit
4 Check the status of the CR main shaft Is the CR main shaft dirty from paper dust or mist? Is a lubrication shortage occurring?
Y. Go to step 5. N. Lubricate the CR main shaft
5 Check the PG Is the PG value the standard value? Are the CR unit and platen in contact?
Y. Go to step 6 N. Adjust the PG
6 Check the CR operation Turn on the power and check the CR operation. Is the CR operating normally? (Is it not in runaway condition? Is it operating?)
Y. Main board (If the trouble is not resolved, inquire at service support)
N. <When in runaway condition> Replace the CR encoder (replace the CR unit) <When not operating> Replace the CR motor
- Code: 000040
- Description: PF PID riving time error
- Causes: The drive time of the motor exceeded the set time.
• Main board failure - Remedy: 1 Check the reproducibility Did the corresponding error occur?
Y. Replace the main board.
N. Inquire at service support
- Code: 000041
- Description: PF PID excess load error
- Causes: • State in which load of PF motor exceeds expected load
• When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
• State in which load of motor exceeds expected load, and motor does not rotate at all
• Stacker incorrectly set
• Paper jam paper remaining
• Paper path damaged and feed roller worn out
• Gears locking due to foreign object
• PF gear train part damaged
• Maintenance Unit failure
• PF encoder failure
• PF motor failure
• Motor driver failure/main board failure - Remedy: Advance check 1 Check the stacker attachment state Is the stacker attached correctly?
Y. Go to advance check 2
N. Reattach the stacker
Advance check 2 Check for paper jam paper remaining and foreign object There is no paper jam paper or foreign object remaining in the paper feed path.
Y. Go to advance check 3
N. Remove the paper jam paper and foreign object
Advance check 3 Check the timing of error occurrence At what timing does the error occur with the product? Does it occur when the power is turned on?
Y. Go to step 3
N. Go to step 1
1 Check the operation of the feed roller (upper paper guide) The feed roller is not damaged or worn out. Also, is it operating normally? (Does the roller rotate?)
Y. Go to step 2
N. Replace the upper paper guide.
2 Check for damaged or broken part in the paper feed path There is no damaged or broken part in the paper feed path. (There is nothing hindering paper feeding.)
Y. Go to step 3
N. Remove the foreign object or Replace the damaged part
3 Perform PF motor operation check 1 Turn on the power and check the PF motor operation. Did the PF motor operate (rotate)?
Y. Go to step 5
N. Go to step 4
4 Check the PF drive transmission gears Are the PF drive transmission gears damaged? Also, is there locking due to foreign object? [Check points] 1. Drive transmission gears in the vicinity of the PF motor 2. Maintenance Unit drive gears
Y. Replace the PF motor assembly (If the trouble is not resolved, replace the main board)
N. Remove the foreign object or Replace the damaged part
5 Perform PF motor operation check 2 Is the PF motor operating abnormally?
Y. Replace the main board (If the trouble is not resolved, inquire at service support)
N. Replace the PF encoder