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Epson WorkForce WF-C869R

Error Codes List page 1

  • Code: 000020
  • Description: CR PID driving time error
  • Causes: The driving time of the motor exceeded the set time.
    • Main board failure
  • Remedy: 1 Check the reproducibility Did the corresponding error occur?
    Y. Replace the main board. N. Inquire at service support
  • Code: 000021
  • Description: CR PID excess load error
  • Causes: • State in which load of CR motor exceeds expected load
    • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
    • State in which load of motor exceeds expected load, and motor does not rotate at all
    • Paper jam paper remaining
    • Foreign object remaining
    • CR lock lever failure (Maintenance Unit failure)
    • CR main shaft lubrication shortage
    • PG error
    • CR encoder failure
    • CR motor failure
    • Motor driver failure/main board failure
  • Remedy: 1 Check for paper jam paper remaining and foreign object There is no paper jam paper and foreign object in the CR scanning section.
    Y. Go to step 2. N. Remove the paper jam paper and foreign object
    2 Check the CR lock lever operation Does the CR lock lever operate correctly when the power is on? (Is the lowering operation performed correctly?)
    Y. Go to step 4. N. Go to step 3
    3 Check the CR lock lever gear train Check the operation of the CR lock lever. Is the CR lock lever gear train damaged?
    Y. Go to step 4. N. Check the gear train of the CR lock or Replace the Maintenance Unit
    4 Check the status of the CR main shaft Is the CR main shaft dirty from paper dust or mist? Is a lubrication shortage occurring?
    Y. Go to step 5. N. Lubricate the CR main shaft
    5 Check the PG Is the PG value the standard value? Are the CR unit and platen in contact?
    Y. Go to step 6 N. Adjust the PG
    6 Check the CR operation Turn on the power and check the CR operation. Is the CR operating normally? (Is it not in runaway condition? Is it operating?)
    Y. Main board (If the trouble is not resolved, inquire at service support)
    N. <When in runaway condition> Replace the CR encoder (replace the CR unit) <When not operating> Replace the CR motor
  • Code: 000022
  • Description: CR PID excess speed error
  • Causes: State in which driven at unexpected speed (fast) for control.
    • CR timing belt detached or broken
    • Motor failure
    • Main board failure
  • Remedy: 1 Check the CR timing belt Is the timing belt detached or broken?
    Y. Replace the following parts in sequence • CR motor • Main board (If the trouble is not resolved, inquire at service support)
    N. Reattach the CR timing belt or Replace the CR timing belt
  • Code: 000023
  • Description: CR PID reverse error
  • Causes: • State in which load of CR motor exceeds expected load
    • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
    • State in which load of motor exceeds expected load, and motor does not rotate at all
    • Paper jam paper remaining
    • Foreign object remaining
    • CR lock lever failure (Maintenance Unit failure)
    • CR main shaft lubrication shortage
    • PG error
    • CR encoder failure
    • CR motor failure
    • Motor driver failure/main board failure
  • Remedy: 1 Check for paper jam paper remaining and foreign object There is no paper jam paper and foreign object in the CR scanning section.
    Y. Go to step 2. N. Remove the paper jam paper and foreign object
    2 Check the CR lock lever operation Does the CR lock lever operate correctly when the power is on? (Is the lowering operation performed correctly?)
    Y. Go to step 4. N. Go to step 3
    3 Check the CR lock lever gear train Check the operation of the CR lock lever. Is the CR lock lever gear train damaged?
    Y. Go to step 4. N. Check the gear train of the CR lock or Replace the Maintenance Unit
    4 Check the status of the CR main shaft Is the CR main shaft dirty from paper dust or mist? Is a lubrication shortage occurring?
    Y. Go to step 5. N. Lubricate the CR main shaft
    5 Check the PG Is the PG value the standard value? Are the CR unit and platen in contact?
    Y. Go to step 6 N. Adjust the PG
    6 Check the CR operation Turn on the power and check the CR operation. Is the CR operating normally? (Is it not in runaway condition? Is it operating?)
    Y. Main board (If the trouble is not resolved, inquire at service support)
    N. <When in runaway condition> Replace the CR encoder (replace the CR unit) <When not operating> Replace the CR motor
  • Code: 000024
  • Description: CR PID lock error
  • Causes: • State in which load of CR motor exceeds expected load
    • When rotated in the opposite direction to rotation direction (There was a sudden load error, and the motor rotated in the opposite direction in reaction to it)
    • State in which load of motor exceeds expected load, and motor does not rotate at all
    • Paper jam paper remaining
    • Foreign object remaining
    • CR lock lever failure (Maintenance Unit failure)
    • CR main shaft lubrication shortage
    • PG error
    • CR encoder failure
    • CR motor failure
    • Motor driver failure/main board failure
  • Remedy: 1 Check for paper jam paper remaining and foreign object There is no paper jam paper and foreign object in the CR scanning section.
    Y. Go to step 2. N. Remove the paper jam paper and foreign object
    2 Check the CR lock lever operation Does the CR lock lever operate correctly when the power is on? (Is the lowering operation performed correctly?)
    Y. Go to step 4. N. Go to step 3
    3 Check the CR lock lever gear train Check the operation of the CR lock lever. Is the CR lock lever gear train damaged?
    Y. Go to step 4. N. Check the gear train of the CR lock or Replace the Maintenance Unit
    4 Check the status of the CR main shaft Is the CR main shaft dirty from paper dust or mist? Is a lubrication shortage occurring?
    Y. Go to step 5. N. Lubricate the CR main shaft
    5 Check the PG Is the PG value the standard value? Are the CR unit and platen in contact?
    Y. Go to step 6 N. Adjust the PG
    6 Check the CR operation Turn on the power and check the CR operation. Is the CR operating normally? (Is it not in runaway condition? Is it operating?)
    Y. Main board (If the trouble is not resolved, inquire at service support)
    N. <When in runaway condition> Replace the CR encoder (replace the CR unit) <When not operating> Replace the CR motor
  • Code: 000025
  • Description: CR PID underspeed error
  • Causes: When lower than the expected speed is detected
    • Paper jam paper remaining
    • Foreign object remaining
  • Remedy: 1 Check for paper jam paper remaining There is no paper jam paper in the CR scanning section.
    Y. Go to step 2.
    N. Remove the paper jam paper
    2 Check for foreign object There is no foreign object in the CR scanning section.
    Y. Inquire at service support.
    N. Remover the foreign object
Error Code
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