Description: Paper feeding failure (support number: 1300)
Causes: When the paper passes PAPER ENTRY SENSOR, the multi sensor fails to detect the paper edge*. *This error occurs when the LF roller is catching the paper.
Remedy: 1 Release the release lever. Reload the paper. (Check remained paper pieces and check the paper tip condition.) The error is removed Complete. The error is not removed Go to 2. 2 Check if the pinch roller is nipping the media. Nipping Replace PINCH ROLLER UNIT. Not nipping Replace PAPER ENTRY SENSOR. 3 Check other suspected cause. • Media related cause. (size, media type mismatch, turn-up at the tip of the paper) • Curly bottom tip of the roll paper. • Avoid the paper with strong stiffness or heavy roll paper.
Code: 001215 200D
Description: Paper detection failure (at the tip of the paper) (support number: 1322)
Causes: The multi sensor fails to detect the tip of the cut sheet.
Remedy: 1 Check each condition. • The paper loading position. • Loading of curled paper. • Pulling out of cut sheets just before printing. 2 Check other suspected cause. • When using clear film, paper size may not be detected if ink is stained on the platen. In this case, open the top cover and clean the whole platen.
Code: 001215 2016
Description: Paper feeding failure (support number: 1300)
Causes: The length of the cut paper in feed direction detected by PAPER ENTRY SENSOR during printing is different from that of which detected during paper feeding.* *The change of the cut paper feed amount due to some reasons such as paper jam may cause this error.
Remedy: 1 • Remove the paper when it is jamming inside. • Reload papers when papers are not jammed inside.
Causes: PAPER ENTRY SENSOR detects no paper loaded on the printer when the printing starts.
Remedy: 1 Lift the release lever up, and reload the cut sheet.
Code: 002121 2010
Description: Skew (support number: 1317)
Causes: During the paper feeding, the multi sensor detects that the paper edge at home position side moved +/-1mm or more (for cut paper, +/-2mm or more) off the original edge position per 300mm feeding.
Remedy: 1 • Reload the paper. • Remove the roll holder. Put the roll paper into the spool until it hits the frange. Set the roll holder to the printer. • Select “OFF” or “Loose” in [Skew detection accuracy] in the printer menu.* *Skew printing causes paper jam, failure in image, or stain on the platen, which may cause ink smear on the reverse side of the paper in the next printing.
Code: 002221 200C
Description: Paper detection failure (at the tip of the paper) (support number: 1322)
Causes: The multi sensor fails to detect the tip of the roll paper.
Remedy: 1 Check each condition. • The paper loading position. • Loading of curled paper. • Pulling out of roll paper just before printing. 2 Check other suspected cause. • When using clear film, paper size may not be detected if ink is stained on the platen. In this case, open the top cover and clean the whole platen.