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Xerox Phaser 7800

Error Codes List page 1

  • Code: 309.006.00
  • Description: 2nd BTR Unit (Transfer Roller) End Warning The 2nd BTR must be replaced.
  • Remedy: 1. Replace the 2nd BTR Assembly. 2. Reset the Transfer Roller (Printer Control Panel menu > Printer > Tools > Setup > Service Tools > Reset HFSI Counters. 3. Select Transfer Roller. 4. Touch Reset Counter. 5. After the reset is complete, the display returns to the previous screen with new life counter information for the reset component. 6. Touch the Back Arrow to return to the Service Tools menu.
  • Code: 309.607.00
  • Description: IBT CLN Unit End Warning The IBT Cleaner needs to be replaced soon.
  • Remedy: 1. Replace the IBT Belt Cleaner Assembly. 2. Reset the Transfer Roller (Printer Control Panel menu > Printer > Tools > Setup > Service Tools > Reset HFSI Counters. 3. Select Belt Cleaner. 4. Touch Reset Counter. 5. After the reset is complete, the display returns to the previous screen with new life counter information for the reset component 6. Touch the Back Arrow to return to the Service Tools menu.
  • Code: 309.608
  • Description: 1/2/3/4 Yellow/ Magenta/ Cyan/ Black Developer Housing/ Developer Beads End of Life The Yellow/ Magenta/ Cyan/ Black Developer Housing Developer Beads has reached the end of its life span.
  • Remedy: The rated life of the developer housing and beads is 480K prints. If this fault occurs at an unexpected time or if this fault does not occur at expected timing, check the following: 1. Check the HFSI counter for the developer or beads corresponding to the chain link displayed. • From the Control Menu menu, select Printer > Tools > Setup > Service Tools > Service Diagnostics > Maintenance > dc135 (dc135 CRU/HFSI Status and Reset). • Select Reset HFSI > Developer X Counters. If the message is premature, reset the Developer life counter, perform the following procedure.
    1. Replace the effected Developer and beads. Reset the HFSI counter for the Developer(s) that was replaced in. 2. From the Control Menu, select Printer > Tools > Setup > Service Tools > Service Diagnostics > Maintenance > dc135 (dc135 CRU/HFSI Status and Reset). NOTE: Check the remaining life on the other Developers. If they are also near the end of their life, all developers and beads near end of life should be replaced on the same service call.
  • Code: 309.609
  • Description: Tray 1 (MPT)/ 2/ 3/ 4/ 5 Feed/ Retard/ Nudge Roll The Tray 1/ 2/ 3/ 4/ 5 Feed/ Retard/ Nudge Roll has reached the end of life.
  • Remedy: If this fault occurs at an unexpected time or if this fault does not occur at expected timing, check steps 4 and 5 in the notes. 1. Replace the Feed/ Retard/ Nudge Rollers following the appropriate REP: • 309-609-1: Tray 1(MPT) • 309-609-2: Tray 2 • 309-609-3: Tray 3, 3TM, TTM • 309-609-4: Tray 4, 3TM, TTM • 309-609-5: Tray 5, 3TM, TTM 2. Reset the HFSI counter for the tray the rollers were replaced in. From the Control Panel menu, select Printer > Tools > Setup > Service Tools > Reset HFSI > Feed Rollers X Counters. 3. HFSI counters can be accessed through Service Diagnostics in dc135 CRU/HFSI Status and Reset to determine life remaining. NOTE: 1. If the retard roller is being replaced for multi-pick failures and the failures continue with the new retard roller, replace the friction clutch PL 9.5 item 19 or, for Tray 1/MPT, PL13.4 item 5. 2. If the Tray 1/MPT Pick Roller is replaced for pick failures and the failures continue with the new Roller, replace the Oneway Clutch (PL 13.3 Item 14 & PL 13.3 Item 15). 3. The Tray 1/MPT Feed/ Retard/ Nudge Rollers are a different part than the Feed/ Retard/ Nudge Rollers for Trays 2, 3, 4, 5. The surface texture is different because the Tray1/MPT Rollers rotate in a direction opposite that of the other trays. 4. Feed Roller life for Tray 1/MPT is 100K feeds. If this fault occurs before 100K feeds, just reset the HFSI counter. 5. Feed Roller life for Trays 2, 3, 4, 5 is 300K feeds. If this fault occurs before 300K feeds, just reset the HFSI counter.
  • Code: 309.612.00
  • Description: Fuser EOL The Fuser has reached the end of life.
  • Remedy: The rated life of the fuser is 360K letter/A4 prints. If this fault occurs at an unexpected time or a replacement fuser does not reset the EOL message, check the following: Condition 1 - Existing Fuser 1. If this fault occurs prematurely, check the HFSI counter for the fuser corresponding to the status chain link displayed. • From the Control Panel menu, select Printer > Tools > Setup > Service Tools > Service Diagnostics > Maintenance > dc135 (dc135 CRU/HFSI Status and Reset). • Select Reset HFSI > Fuser Counters. If the message is premature, reset the fuser life counter, otherwise perform the following procedure. Condition 2 - New Fuser The customer could be trying to use a Fuser that was installed briefly in the printer for troubleshooting purposes. If this is the case the new Fuser fuse would have been blown and the printer can't sense that the Fuser is a new replacement. 1. In this case the Fuser life can be reset: From the Control Panel menu, select Printer > Tools > Setup > Service Tools > Service Diagnostics > Maintenance > dc135 (dc135 CRU/HFSI Status and Reset). Select Reset HFSI > Fuser Counters.
  • Code: 309.613.00
  • Description: IBT Unit End Warning The IBT Assembly must be replaced.
  • Remedy: 1. Replace the IBT Assembly. 2. Clear dc135 CRU/HFSI Status and Reset [954-820] (IBT Unit).
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