Description: 802.1X Authentication failed. Ensure the 802.1X EAP Type, Username and Password for the Machine, Authentication Switch and Authentication Server match.
Causes:
Remedy: • Turn the printer off and then on again. • If the problem persists continue troubleshooting. 1. Ensure the 802.1X EAP Type, Username, and Password for the Machine, Authentication Switch, and Authentication Server match. Complete.
Code: 20-100
Display: Fax Comm Error
Description: A problem with the facsimile communications has occurred. Try resending the fax.
Remedy: • Call the target Fax number from a telephone to confirm a Fax tone response. • Check Fax line condition and connection. • Turn the printer off and then on again. • Verify the Fax line is an ANALOG phone line • If the problem persists continue troubleshooting. 1. Cycle system power. Does the error persist? Go to step 2. Complete. 2. Check the Country setting. Is the Country setting correct? Go to step 3. Correct the Country setting. 3. Check Fax communications to a different machine. Does the error persist? Go to step 4. Complete. 4. Enter Service Diagnostics and print the Event Log. Is the target Fax causing the error? Check target Fax configuration. Go to step 5. 5. Check the Fax Send settings. Are the settings at their defaults? Go to step 6. Correct the Fax settings. 6. Reseat the Fax Board. Does the error persist? Replace the Fax Board. Complete. 7. Check the connection between P/J1 on the Fax and P/26 Main Controller Board. Are connections secure? Replace the Main Board. Reseat the connectors.