Description: Hard Drive/ Internal Drive Failure, not running properly. Either delete unnecessary documents, retransmit after more memory becomes available, or split the transmission into more than one operation. If the error persists, replace the Main Board.
Causes: • Memory • Main Board (Phaser 3320) (WorkCentre 3315/3325)
Remedy: • Remove and reseat memory DIMMs. • Increase system memory. • Delete unnecessary files or split the Fax job into smaller transmissions. • If problem persists use the following procedure. 1. Cycle system power. Does the error persist? Go to step 2. Complete. 2. Reseat memory DIMM on the Main Board. Does the error persist? Replace the Main Board. Complete.
Code: 03-800
Display: Check Internal Drive
Description: An internal drive failure occurred. Replace the Main Board.
Causes: • Memory • Main Board (Phaser 3320) (WorkCentre 3315/3325)
Remedy: • Remove and reseat memory DIMMs. • Increase system memory. • Delete unnecessary files or split the Fax job into smaller transmissions. • If problem persists use the following procedure. 1. Cycle system power. Does the error persist? Go to step 2. Complete. 2. Reseat memory DIMM on the Main Board. Does the error persist? Replace the Main Board. Complete.
Code: 04-500
Display: Motor Error Turn off then on
Description: Main motor not running. Replace the Main Drive Motor. If fault persists, replace the Main Board.
Causes: • Main Drive Motor • Main Board Phaser 3320 WorkCentre 3315/3325
Remedy: • Turn the printer off and then on again. • If the problem persists continue troubleshooting. 1. Test the Main Motor using diagnostics. Does the motor run? Go to step 2. Replace the Main Drive Motor. 2. Replace the Main Board
Code: 05-100
Display: Original Paper Jam Paper jam inside of Doc Feeder.
Description: The lead edge of The document failed to actuate the Scan Sensor within the correct time after actuating the Registration Sensor. The Scan Sensor does not turn off within the correct time after the Registration Sensor is off. Open ADF/DADF Cover and remove jammed media.
Causes: • DADF Pick Up Unit • ADF Pick Up Assembly • ADF Paper Path Assembly • DADF Feed Roller • DADF Rubber Unit • DADF Lifting Solenoid. • DADF Feed Sensor • DADF Registration Sensor • DADF Drive • ADF Drive • DADF Assembly • ADF Assembly
Remedy: • Open the ADF/DADF Cover and remove the jammed paper. • Turn the machine on and then off, if the error persists use the following procedure. 1. Is the ADF/DADF Cover completely closed? Does the error persist? Go to step 2. Close the ADF/DADF Cover and go to step 2. 2. Does the error persist? Go to step 3. Complete. 3. Reseat P/J3 on the Main Board. Does the error persist? Go to step 4. Complete. 4. Does the ADF/DADF feed the document? Go to step 5. Go to step 7. 5. Check the media path. Is there debris in the media path? Remove the debris and go to Step 6. Go to step 7. 6. Does the error persist? Go to step 7. Complete.
Code: 05-600
Display: Original Paper Jam Paper jam inside of Doc Feeder.
Description: Occurs when one or more sensors are on when power is on. Paper in the DADF paper path when at power up. Open ADF/DADF Cover and remove jammed media.
Causes: • DADF Pick Up Unit • ADF Pick Up Assembly • ADF Paper Path Assembly • DADF Feed Roller • DADF Rubber Unit • DADF Lifting Solenoid. • DADF Feed Sensor • DADF Registration Sensor • DADF Drive • ADF Drive • DADF Assembly • ADF Assembly
Remedy: • Open the ADF/DADF Cover and remove the jammed paper. • Turn the machine on and then off, if the error persists use the following procedure. 1. Is the ADF/DADF Cover completely closed? Does the error persist? Go to step 2. Close the ADF/DADF Cover and go to step 2. 2. Does the error persist? Go to step 3. Complete. 3. Reseat P/J3 on the Main Board. Does the error persist? Go to step 4. Complete. 4. Does the ADF/DADF feed the document? Go to step 5. Go to step 7. 5. Check the media path. Is there debris in the media path? Remove the debris and go to Step 6. Go to step 7. 6. Does the error persist? Go to step 7. Complete.
Code: 05-900
Display: Original Paper Jam Paper jam inside of Doc Feeder.
Description: A jam occurred near the top of the Duplex Assembly. Open the Rear Door and remove the jammed paper. Remove the Duplex Unit and check for jammed paper.
Causes: • Duplex Assembly
Remedy: • Open the Rear Door and remove the jammed paper. • Remove the Duplex Unit and check for jammed paper. • Check for paper curl when duplexing. • Adjust the paper guides correctly. • Verify printer will print Simplex pages. • Turn the machine on and then off, if the error persists use the following procedure. 1. Check that the Duplex Assembly paper guides are adjusted correctly. Does the error persist? Go to step 2. Complete. 2. Replace the Duplex Assembly. Complete.