Remedy: 1 Disconnect the printer from any external connections. Turn the power off and remove any parallel, USB, or network connections. Turn the printer on. Does the 900 error display? Go to step 3. Go to step 2. 2 Run the internal test pages. Print a menu settings page from the reports menu. If the printer works properly while disconnected, have a user or the network administrator verify that there are no jobs in the queue that may be causing the error. Does the error remain? Go to step 3. Inform the user or network administrator of the issue. 3 Turn the printer off. Remove any options from the RIP card, such as additional memory, hard disk drives, or option cards. Does the 900 error display? Go to step 4. Determine which option is causing the 900 error. 4 Restore factory defaults from the configuration menu. WARNING: When factory defaults are restored, all menu items are returned to factory default values except: . Display Language . All settings in the Parallel Menu, Serial Menu, Network Menu, and USB Menu. . All downloaded resources (fonts, macros, and symbol sets) in printer memory are deleted. Resources residing in flash memory are unaffected. Does the 900 error display? Record the secondary error codes. With the 900 Service RIP Error displayed, press Menu then press . The first screen of debug information appears. Press to view any additional debug information when the original message appears. Record the complete list. Press Menu to scroll. The code may be a very long string of characters and numbers, but is needed for analysis. Contact your next level of support.
Code: 910
Description: Drive Motor Error
Remedy: 1 Is CN18 on the printer controller board properly connected? Go to step 2. Connect CN18. 2 Are connectors CN1 and CN5 on the motor drive board properly connected? Go to step 3. Connect CN1 and CN5. 3 Is connector CN9 on the CK2 daughter board connected properly? Replace the motor drive board and go to step 4. Connect CN9. 4 Did replacement of the motor drive board solve the problem? Problem solved. Replace the CK2 daughter board, and go to step 5. 5 Did replacement of the CK2 daughter board solve the problem? Problem solved. Replace the printer controller board, and go to step 6. 6 Did replacement of the controller board solve the problem? Problem solved. Replace all supplies, and go to step 7. 7 Did replacement of all supplies solve the problem? Problem solved. Replace the drive motor
Code: 911
Description: Paper Exit Motor Error
Remedy: 1 Is connector CN9 on the printhead controller board securely connected? Replace the facedown unit, and go to step 2. Plug the connector in securely. 2 Did replacement of the paper exit motor solve the problem? Problem solved. Replace the printhead controller board.
Code: 912
Description: High-Capacity Feed Motor Error
Remedy: 1 Is connector CN22 on the printer controller board securely connected? Go to “Highcapacity feeder (HCF) service check”. Plug the connector in securely.
Code: 917
Description: RIP Fan Error
Remedy: 1 Is connector J5 on the RIP board connected properly? Go to step 2. Properly connect J5. 2 Is 24 V dc present between pins 1 and 3 of connector J5 on the RIP board? Replace the RIP fan. Go to step 3. 3 Is 24 V dc present between pin 80 of the RIP/printer controller and ground? Replace the RIP board. Replace the printer controller board.
Code: 918
Description: Main Unit Fan Error
Remedy: 1 Are CN14 on the printer controller board and CN03 on the printhead controller board properly connected? Go to step 2. Connect CN14 and CN03. 2 Is +24V present between pins and 1 and 3 on connectors CN12 (upper left fan) and CN11 (upper right fan) on the printer controller board? Replace the failing fan. Replace the printer controller board.