Remedy: 1 Is the fuser properly installed? Make sure that it is properly seated. Go to step 2. Reinstall the fuser. 2 Is the fuser cable properly connected to CN19 on the printhead controller board? Go to step 3. Properly connect the connector. 3 Check the fuser cable for continuity. Is there continuity? Problem solved Replace the fuser cable. 4 Replace the printhead controller board. Does this fix the problem? Problem solved Go to step 5. 5 Replace the fuser. Does this fix the problem? Problem solved Contact second level support.
Code: 121.04
Description: Belt thermistor error
Remedy: 1 Is the fuser properly installed? Make sure that it is properly seated. Go to step 2. Reinstall the fuser. 2 Is the fuser cable properly connected to CN19 on the printhead controller board? Go to step 3. Properly connect the connector. 3 Check the fuser cable for continuity. Is there continuity? Problem solved Replace the fuser cable. 4 Replace the printhead controller board. Does this fix the problem? Problem solved Go to step 5. 5 Replace the fuser. Does this fix the problem? Problem solved Contact second level support.
Code: 121.05
Description: Fuser - fuser heater error
Remedy: 1 Is the fuser installed and seated properly? Go to step 2. Properly install the fuser. 2 Are CN02 and CN04 on the LVPS, and CN16 on the printhead controller board properly connected? Go to step 3. Properly connect all the cables. 3 Check the fuser connectors on the fuser power cable for damage. Is there any damage? Replace the fuser power cable. Go to step 4. 4 Check the fuser power cable for continuity. Is there continuity? Go to step 5 Replace the fuser power cable 5 Replace the fuser. Does this fix the problem? Problem solved Go to step 6. 6 Replace the printhead controller board. Does this fix the problem? Problem solved Go to step 7. 7 Replace the LVPS. See “Low volt power supply removal”. Does this fix the problem? Problem solved Replace the fuser power cable.
Code: 126.xx
Description: Power switch error
Remedy: 1 Is the power switch cable properly connected to CN27 on the engine controller board? Properly connect the connector. Go to step 2 2 Replace the power switch. Does this fix the problem? Problem resolved Go to step 3. 3 Replace the engine controller board. Does this fix the problem? Problem resolved Go to step 4. 4 Replace the power switch cable harness. Does this fix the problem? Problem resolved Contact your second level support.
Code: 130.xx
Description: High voltage power supply error
Remedy: 1 Check CN11 on the printhead controller board, and CN01 on the HVPS for proper connectivity. Are the connection properly connected? Go to step 2 Properly connect the connections. 2 Check the HVPS - printhead controller cable for continuity. Is there continuity? Go to step 4. Go to strep 3. 3 Replace the HVPS-printhead controller cable. Does this resolve the problem? Problem solved Go to step 4. 4 Replace the printhead controller board. Does this resolve the issue? Problem solved Go to step 5. 5 Replace the HVPS. Does this resolve the issue? Problem solved Contact your second level support.
Code: 132.00
Description: Density sensor error
Remedy: 1 Is the density sensor cleaner stuck in place? Go to step 2 Release the cleaner. Replace if damaged. 2 Is the cable connecting the density sensor to CN14 on the printhead controller board connected securely on both ends? Go to step 3. Securely connect the cable. 3 Check the density sensor cable for continuity. Is there continuity? Go to step 4. Replace the density sensor cable. 4 Replace the density sensor. Does this fix the problem? Problem solved. Replace the printhead controller board.