Remedy: 1 Has the OP panel UICC card been replaced recently? Replace the operator panel assembly with a new, and not previously installed, UICC card. See “UICC card removal”. Go to step 2. 2 Has the system board been replaced recently? Replace the system board with a new, and not previously installed, system board. See “RIP board removal”. Go to step 3. 3 Turn the printer power off for ten or more seconds. Then turn the printer back on (POR the printer). Is the error gone, and can the printer print? Problem solved. Go to step 4. 4 Clear the NVRAM of the printer: 1. Turn the printer power off. 2.With the printer off, press and hold 6, 7 and 8 on the keypad. 3. Turn the printer on. 4.When Restoring Factory Defaults appears, release the buttons. Note: If the printer locks up on the Restoring Factory Defaults, wait two minutes, and then turn the printer power off. After ten seconds or more, turn the printer power back on without holding down any buttons. Does the error message still appear? Go to step 5. Problem solved. 5 Replace the OP panel UICC card. See “UICC card removal”. Does the error message still appear? Replace the system board. See “RIP board removal”. Problem solved.
Code: 959.xx
Description: Service invalid firmware error
Remedy: 1 POR the printer a few times. Does the problem reoccur? Go to step 2. Problem resolved. 2 Put the machine into recovery mode and update the firmware. You will need to contact your second level support for the correct firmware level to use. Did updating the firmware fix the issue? Problem resolved Go to step 3. 3 Replace the RIP board. Did this fix the problem? Problem resolved Call your second level support.