Description: The specified device has detected an equipment check in its controller board-device can be: • Engine, Duplex, Tray x, Env Feeder • Output Bin x (Note: Used for single bin devices) • Bins x to y (Note: Used for multiple bin devices) Call the next level of support.
Remedy: Step 1 Make sure that the optional hardware is compatible with the printer. Does the problem remain? Go to step 2. The problem is solved. Step 2 Make sure that the firmware of the engine and options are compatible. Are the firmware of the engine and options compatible? Go to step 4. Go to step 3. Step 3 Update the firmware. Does the problem remain? Go to step 4. The problem is solved. Step 4 Make sure that the interconnect cables are properly seated. Does the problem remain? Go to step 5. The problem is solved. Step 5 Make sure that both ends of the interconnect cables are properly connected to the controller board and engine options card. Does the problem remain? Step 6 Check the option for damage, and replace if necessary. Does the problem remain? Step 7 Check the controller board for damage, and replace if necessary. Does the problem remain?