Description: Cannot identify a black Ink cartridge Detected by the Ink cartridge detection sensor and the Ink remaining sensor.
Remedy: <User Check> - Check if an incompatible Ink cartridge is loaded. - Reload the Ink cartridge. - Replace the Ink cartridge. - During initialization, check if other cartridges not supplied were not set before the instruction to do so. 1 Each Ink cartridge sensor is defective Replace the Ink refill ASSY. 2 Main PCB defective Replace the Main PCB ASSY.
Code: 21
Display: Cannot Detect
Description: Cannot identify a yellow Ink cartridge Detected by the Ink cartridge detection sensor and the Ink remaining sensor.
Remedy: <User Check> - Check if an incompatible Ink cartridge is loaded. - Reload the Ink cartridge. - Replace the Ink cartridge. - During initialization, check if other cartridges not supplied were not set before the instruction to do so. 1 Each Ink cartridge sensor is defective Replace the Ink refill ASSY. 2 Main PCB defective Replace the Main PCB ASSY.
Code: 22
Display: Cannot Detect
Description: Cannot identify a cyan Ink cartridge Detected by the Ink cartridge detection sensor and the Ink remaining sensor.
Remedy: <User Check> - Check if an incompatible Ink cartridge is loaded. - Reload the Ink cartridge. - Replace the Ink cartridge. - During initialization, check if other cartridges not supplied were not set before the instruction to do so. 1 Each Ink cartridge sensor is defective Replace the Ink refill ASSY. 2 Main PCB defective Replace the Main PCB ASSY.
Code: 23
Display: Cannot Detect
Description: Cannot identify a magenta Ink cartridge Detected by the Ink cartridge detection sensor and the Ink remaining sensor.
Remedy: <User Check> - Check if an incompatible Ink cartridge is loaded. - Reload the Ink cartridge. - Replace the Ink cartridge. - During initialization, check if other cartridges not supplied were not set before the instruction to do so. 1 Each Ink cartridge sensor is defective Replace the Ink refill ASSY. 2 Main PCB defective Replace the Main PCB ASSY.
Code: 24
Display: Cannot Detect / Install StarterInk / Wrong Ink Color
Description: Problem with the Ink cartridge IC chip
Remedy: <User Check> - Check if an incompatible Ink cartridge is loaded. - Reload the Ink cartridge. - Replace the Ink cartridge. - Check if the wrong color Ink cartridge is set. 1 Main PCB defective Replace the Main PCB ASSY.
Code: 25
Display: Cannot Detect
Description: Unable to communicate with the Ink cartridge IC chip. (Ink cartridge side)
Remedy: <User Check> - Check if an incompatible Ink cartridge is loaded. - Reload the Ink cartridge. - Replace the Ink cartridge. 1 Ink sensor flat cable connection failure Reconnect the Ink sensor flat cable. 2 Ink cartridge IC chip PCB defective Replace the Ink refill ASSY. 3 Main PCB defective Replace the Main PCB ASSY.