Description: Tray 1 Paper Mismatch Tray 2 Paper Mismatch Tray 3 Paper Mismatch Tray 4 Paper Mismatch MP Paper Mismatch
Causes: Paper in tray is not matched to the machine paper setting.
Remedy: 1) Check and change the paper setting of the corresponding tray properly.
Code: 11-2T41, 11-2T61
Description: Tray 1 Paper Mismatch Tray 2 Paper Mismatch Tray 3 Paper Mismatch Tray 4 Paper Mismatch MP Paper Mismatch
Causes: Paper in tray is not matched to the machine paper setting.
Remedy: 1) Check and change the paper setting of the corresponding tray properly.
Code: 31-1A01
Description: Job is completed with error: Authentication Error
Causes: Scan to Email job is completed with error. “Authentication Error” or same meaning message appears.
Remedy: 1) Access SyncThru Web Service with administrator account. 2) Make sure valid login ID or password in SyncThru Web Service Network Settings Outgoing Mail Server (SMTP) SMTP Login Information. 3) Press Test button for connection test.
Code: 31-1A02
Description: Job is completed with error: Authentication Required
Causes: Scan to Email job is completed with error. “Authentication Required” or same meaning message appears.
Remedy: 1) Access SyncThru Web Service with administrator account. 2) Make SyncThru Web Service Network Settings Outgoing Mail Server (SMTP) SMTP Requires Authentication enabled and type login ID and password. 3) Press Test button for connection test.
Code: 31-1A03
Description: Job is completed with error: Could not Connect to configured SMTP server
Causes: Scan to Email job is completed with error. “Could not connect to configured SMTP server” or same meaning message appears.
Remedy: 1) Connect network cable. Or, connect Wi-Fi. 2) Access SyncThru Web Service with administrator privilege. Make Ethernet or Wi-Fi enabled in SyncThru Web Service System Security Feature Management Physical Ports. 3) Make sure valid SMTP server address (IP address or Host name) in SyncThru Web Service Network Settings Outgoing Mail Server (SMTP). When the above address is described with the Hostname, check that the DNS server is prope
Code: 31-1A04
Description: Job is completed with error: Mail size exceeds the server limits
Causes: Scan to Email job is completed with error. “Mail size exceeds the server limits” or same meaning message appears.
Remedy: 1) Contact SMTP server administrator to check maximum mail size. 2) Access SyncThru Web Service with administrator privilege. Decrease Maximum Message Size in SyncThru Web Service Network Settings Outgoing Mail Server (SMTP). 3) Change low resolution in scan original or mono in color mode.