Description: Software continuity error The software has attempted to perform an unexpected operation. However, unlike SC 990, the object of the error is continuity of the software.
Causes: • Software program error • Internal parameter incorrect • Insufficient working memory
Code: 992
Description: Undefined Error (No SC Code) An error not controlled by the system occurred (the error does not come under any other SC code).
Causes: • Software defective • Turn the machine power off and on. The machine cannot be used until this error is corrected. • Re-install firmware
Code: 994
Description: Operation Panel Management Records Exceeded An error occurred because the number of records exceeded the limit for images managed in the service layer of the firmware. This can occur if there are too many application screens open on the operation panel.
Causes: No action required because this SC does not interfere with operation of the machine.
Code: 995
Description: CPM setting error
Causes: 01 • Defective BCU • NVRAM Replacement error • Install the previous NVRAM. • Input the serial number with SP5-811-004, and turn the main power switch off and on. 02 • Defective NVRAM • Defective controller • Update the controller firmware. • Install a new NVRAM, and turn off and on the main power switch after SC995-002 has occurred. 03 • Incorrect type controller installed • Defective controller • Replace the controller with the correct type. 04 • Incorrect model controller installed. • Replace the controller with the correct model.
Code: 997
Description: Application function selection error GW The application selected by the operation panel key operated abnormally (No response, abnormal ending).
Causes: • Software (including the software configuration) defective • An option required by the application (RAM, DIMM, board) is not installed. • Nesting of the fax group addresses is too complicated. • Check the devices necessary for the application program. If necessary devices have not been installed, install them. • Check that application programs are correctly configured. • For a fax operation problem, simplify the nesting of the fax group addresses. • Take necessary countermeasures specific to the application program. If the logs can be displayed on the operation panel, see the logs.
Code: 998
Description: Application start error No applications start within 60 seconds after the power is turned on.
Causes: • Loose connection of RAM-DIMM, ROM-DIMM • Defective controller • Software problem • Check the setting of SP5-875-001. If the setting is set to "1 (OFF)", change it to "0 (ON)". • Check if the RAM-DIMM and ROM-DIMM are correctly connected. • Reinstall the controller system firmware. • Replace the controller board.