Description: NetFile function error. The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue. The HDDs are defective and they cannot be debugged or partitioned, so the Scan Router functions (delivery of received faxes, document capture, etc.), Web services, and other network functions cannot be used. HDD status codes are displayed below the SC code:
Causes: • HDD defective • Power loss while data was writing to HDD • Software bug
Remedy: Recovery from SC 925 Procedure 1 1. If the machine shows SC codes for HDD errors (SC860 to SC865) with SC 925, do the recovery procedures for SC860 to SC865. Procedure 2 1. If the machine does not show one of the five HDD errors (SC860 to SC865), turn the machine power off and on. 2. If this is not the solution for the problem, then initialize the NetFile partitionon the HDD with SP5-832-11 (HDD Formatting - Ridoc I/F). NetFiles: These are jobs printed from the document server using a PC and DeskTopBinder. Before you initialize the NetFile partitionon the HDD, tell the customer: • Received faxes on the delivery server will be erased • All captured documents will be erased • Desk Top Binder/Print Job Manager/Desk Top Editor job history will be erased • Documents on the document server, and scanned documents, will not be erased. • The first time that the network gets access to the machine, the management information must be configured again (this will use a lot of time). 3. Before you initialize the Netfile partition with SP5-832-11, do these steps: 4. In the User Tools mode, do Document Management> Batch Delete Transfer Documents. Do SP5-832-11, and turn the machine off and on. Procedure 3 1. If “Procedure 2” is not the solution for the problem, do SP5-832-1 (HDD Formatting - All) 2. Cycle the machine off/on. • SP5-832-001 erases all document and address book data on the hard disks. Consult with the customer before you do this SP code. Procedure 4 1. If “Procedure 3” does not solve the problem, replace the HDD.
Code: 994-00
Description: Application Item Error The numbers of executed application items on the operation panel reach the maximum limit for the operation panel structure.
Causes: Too many executed application items
Remedy: Logging only
Code: 997-00
Description: Application function selection error • The application has not responded to the set command created by SCS within a certain period of time. • The application selected ended abnormally.
Causes: Software bug
Remedy: • Check whether an option required by the application (RAM, DIMM, board) is installed properly. • Check whether downloaded applications are correctly configured. (Take necessary countermeasures specific to the application in which the error occurs. In some applications, the logs can be taken from the monitor. If this option is available, analyze the logs.)
Code: 998-00
Description: Application start error • After power on, no application program is registered to the system within a predetermined period of time. (no application starts or ends normally.) • Even if they are started, all applications have become unable to be rendered due to an unknown defect.
Causes: • Software bug • An option required by the application (RAM, DIMM, board) is not installed properly
Remedy: • Turn the main power switch off and on. • Check whether an option required by the application (RAM, DIMM, board) is installed properly. • Check whether downloaded applications are correctly configured. • Replace the Controller Board.