Description: The product has experienced a print cartridge error.
Remedy: 1. Ensure that the cartridge is a genuine HP print cartridge. 2. Verify the connector at J74 on the DC controller PCA is securely connected. 3. Replace the print cartridge.
Code: 10.94.YY
Display: 10.94.YY REMOVE SHIPPING LOCKS FROM CARTRIDGE <AREA>
Description: At least one shipping lock is installed.
Remedy: 1. Open the top cover. 2. Pull the tape and then remove the print cartridge. 3. Remove the orange tabs from the print cartridge. 4. Remove the plastic insert and foam from the print cartridge area. 5. Reinsert the print cartridge and then close the top cover.
Code: 10.XX.YY
Display: 10.XX.YY SUPPLY MEMORY ERROR
Description: An error has occurred in one or more of the product's supplies. Values of XX and YY are listed below: XX00 = memory is defective XX01 = memory is missing YY00 = cartridge
Remedy: • Turn the product off and then on to clear the message. • Replace the print cartridge.
Code: 11.XX
Display: 11.XX INTERNAL CLOCK ERROR
Description: The real time clock has experienced an error.
Remedy: 1. Power cycle the product to see if the message clears. 2. If possible, print a configuration page to record product information, and then perform an NVRAM initialization routine. If the initialization routine is successful, you will need to re-enter several configuration parameters (such as the page count and the serial number). 3. If the error persists, replace the formatter PCA.
Code: 13.01.00
Display: 13.01.00 Jam in Tray 1
Description: The Tray 1 pickup roller or solenoid might not be working correctly.
Remedy: 1. Load paper in Tray 1, and then use the paper path test to pull paper. Verify that the roller rotates. 2. If someone has performed maintenance on the product recently, verify that the Tray 1 pickup roller, feed roller, and separation roller have been installed correctly. 3. From the DIAGNOSTICS menu, run the multipurpose tray (Tray 1) solenoid component test to verify that the solenoid moves when energized. Listen for an audible “click” when the test is initiated. If the solenoid is not being energized, verify that the solenoid connector is attached to connector J71 on the DC controller PCA. 4. If the error persists, replace the Tray 1 solenoid (SL102).
Code: 13.03.00
Display: 13.03.00 Jam in Tray 2
Description: The paper path might have an obstruction, or the Tray 2 solenoid might not be working correctly.
Remedy: 1. Inspect the paper path and ensure no obstacles are blocking the paper path. 2. If maintenance has recently be performed, verify that the pickup, feed, and separation rollers have been reinstalled correctly. 3. From the DIAGNOSTICS menu, run the Tray 2 pickup solenoid component test to verify that the solenoid moves when energized. Listen for an audible “click” when the test is initiated. If the solenoid is not being energized, verify that the solenoid connector is attached to connector J72 on the DC controller PCA. 4. If the error persists, replace the Tray 2 pickup solenoid (SL101).