Description: The product detected a critical hardware error.
Remedy: • Press the stop button to clear the print job from the product memory. Turn the product off and then on. • Try printing a job from a different program. If the job prints, go back to the first program and try printing a different file. If the message appears only with a certain program or print job, contact the software vendor for assistance. If the message persists with different programs and print jobs, try these steps. • Turn the product off. • Disconnect all cables to the product that connect it to the network or computer. • Remove all the memory DIMMs or thirdparty DIMMs from the product. Then reinstall the memory DIMM. • Remove the EIO device from the product. • Turn the product on. If the error no longer exists, follow these steps. • Install the DIMM and EIO device one at a time, making sure to turn the product off and then on as you install each device. • Replace the DIMM or EIO device if you determine that it causes the error. • Reconnect all cables that connect the product to the network or computer.
Code: 8X.YYYY
Display: 8X.YYYY EIO ERROR
Description: The EIO accessory card in slot [X] has encountered a critical error
Remedy: • Turn the product off and then on. • Turn the product off, reseat the EIO accessory in slot [X], and then turn the product on. • Turn the product off, remove the EIO accessory from slot [X], install it in a different EIO slot, and then turn the product on. • Replace the EIO accessory in slot [X].
Code: 8X.YYYY
Display: 8X.YYYY EMBEDDED JETDIRECT ERROR
Description: The embedded HP Jetdirect print server has encountered a critical error.
Remedy: • Turn the product off and then on. • If the message persists, contact an HPauthorized service or support provider.