Description: A supply has been installed that does not pass the authentication test for genuine HP supplies.
Remedy: Repairs required as a result of using non-HP supplies or unauthorized supplies are not covered under warranty. HP cannot ensure the accuracy or the availability of certain features. To continue printing, touch OK.
Code: 10.XX.YY
Display: 10.XX.YY Supply memory error
Description: The device cannot read or write to the print cartridge e-label, or the e-label is missing from the print cartridge. XX = 00 e-label read/write error XX = 10 e-label missing error YY = 00 black cartridge
Remedy: Remove and then reinstall the print cartridge, or install a new HP print cartridge. If the problem persists, perform the following check. 1. Note the position of the e-label on the print cartridge in the cartridge cavity. Remove the print cartridge. 2. Make sure that the reader element moves freely and the contact drops into place as the door is closed. 3. Repairs required as a result of using non-HP supplies or unauthorized supplies are not covered under warranty. HP cannot ensure the accuracy or the availability of certain features. 4. To continue printing, touch OK.
Code: 11.XX
Display: 11.XX - Internal clock error To continue touch OK
Description: The device real time clock has experienced an error. ?? XX = 01 battery failed ?? XX = 02 real time clock failed
Remedy: Turn the MFP off, and then on. If the error persists, you might need to replace the formatter.
Code: 13.01.00
Display: 13.01.00 Jam in Tray 1
Description: Input delay between Tray 1 and SR5 (top/ registration sensor). Picked from Tray 1. Picked from Tray 1 but did not read SR5.
Remedy: Clear the jam 1. Check to see that the media in Tray 1 is loaded correctly and that the size guides are set appropriately. 2. Check Tray 1 pick roller and separation pad for excessive wear or contamination. Replace if necessary. 3. Check for paper or other obstructions to the paper path in Tray 1, in the cartridge door area, and before the registration area. Replace the cartridge door assembly if problems are detected. 4. Check SR5 (top/registration sensor) and flag for correct mechanical functionality. repair or replace if necessary. 5. For SR5, check connector J319 on the dc controller. 6. Replace the HVPS (only if SR5 is suspected). 7. Replace the dc controller.
Code: 13.01.00
Display: 13.01.00 Jam inside lower right door
Description: Input delay between SR14 (pre-feed sensor) and SR5 (top/registration sensor). Picked from Tray 3. Leading edge passed SR14, but did not reach SR5. This message can also indicate a no-pick in Tray 3.
Remedy: Clear the jam 1. Check for paper or other obstructions in Tray 3 and the paper path between Tray 3 and the registration area. 2. Check the Tray 3 pick and separation rollers for excessive wear or contamination. Replace if necessary. 3. Check SR5 (top/registration sensor) and SR14 (pre-feed sensor) and flags for correct mechanical functionality. Repair or replace if necessary. 4. For SR5, check connector J319 on the dc controller. 5. For SR14, check connector J320 on the dc controller. 6. Replace the HVPS (only if SR5 is suspected). 7. Replace the dc controller.
Code: 13.01.00
Display: 13.01.00 Jam inside middle right door
Description: Input delay between SR14 (pre-feed sensor) and SR5 (top/registration sensor). Picked from Tray 3. Leading edge passed SR14, but did not reach SR5. This message can also indicate a no-pick in Tray 3.
Remedy: Clear the jam 1. Check for paper or other obstructions in Tray 3 and the paper path between Tray 3 and the registration area. 2. Check the Tray 3 pick and separation rollers for excessive wear or contamination. Replace if necessary. 3. Check SR5 (top/registration sensor) and SR14 (pre-feed sensor) and flags for correct mechanical functionality. Repair or replace if necessary. 4. For SR5, check connector J319 on the dc controller. 5. For SR14, check connector J320 on the dc controller. 6. Replace the HVPS (only if SR5 is suspected). 7. Replace the dc controller.