Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from the print cartridge.
Black print cartridge
Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge memory tag. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Code: 10.00.10
Display: 10.0X.Y0 Supply memory error
Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from the print cartridge.
Black print cartridge
Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge memory tag. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Code: 10.00.15
Display: 10.YY.15 Install <supply>
Description: The indicated supply has been removed or installed incorrectly.
Black print cartridge
Remedy: Replace or install the indicated supply.
Code: 10.00.34
Display: 10.XX.33 Used Supply In Use
Description: The print cartridge is used.
Black print cartridge
Remedy: Using a cartridge that is near its end-of-life can cause this event code.
Code: 10.00.34
Display: 10.XX.34 Used Supply In Use
Description: The print cartridge is used.
Remedy: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.
Code: 10.00.35
Display: 10.YY.35 Incompatible <supply>
Description: The indicated supply is not compatible with this product.
Black print cartridge
Remedy: The fuser might be hot. Be careful when removing the fuser. Install a supply that is designed for this product.