Description: Supply Memory Error
A specific toner cartridge has a faulty or missing memory chip. "X" indicates the cartridge: 0=black, 1=cyan, 2=magenta, 3=yellow.
Remedy: Check the memory chip. If it is broken or damaged, replace the cartridge. Verify that the cartridge is installed in the correct location. Reinstall the toner cartridge. Turn off and then turn on the product. If the error is with a color cartridge, try swapping it with a different color cartridge in the tray. If the same message displays, then there is an engine problem. If a different 10.100X message displays, replace the cartridge. If the problem is not solved, replace the cartridge.
Code: 13.0000
Description: Paper jam
Remedy:
Code: 20.0000
Description: Memory out
Remedy: 1. Turn off the power by using the power switch, and then wait at least 30 seconds. 2. Turn on the power and wait for the product to initialize. If the error persists, break the job into smaller jobs that contain fewer pages. If the error persists, update the firmware. NOTE: For memory-card models, adding memory to the DIMM slot might help solve this problem.