Description: The product is using a non-HP supply.
Remedy: Any product repair required as a result of using non-HP or unauthorized supplies is not covered under warranty. HP cannot ensure the accuracy or the availability of certain features. Press the OK button to continue with this cartridge.
Code: 10.90.XY
Display: 10.90.XY REPLACE <COLOR> CARTRIDGE
Description: A toner-replenishment malfunction has occurred.
• 00=Black • 01=Cyan • 02=Magenta • 03=Yellow • 10=Missing e-label
Remedy: Replace the print cartridge.
Code: 10.91.00
Display: 10.91.00 PRINT CARTRIDGE ERROR
Description: There is an error with the black-toner feed motor.
Remedy: The black print cartridge is defective and needs to be replaced. Please record message and contact support. After replacing the defective cartridge turn the power off then on to continue. 1. Reconnect the connectors for the blacktoner feed-motor rotational-count sensor (J2024), intermediate (J1930), and the DC controller PCA (J131). 2. Reconnect the connectors for the color/ black I/F PCA (J2201B), cartridge driver PCA (J403, J404, and J405), and the DC controller PCA (J141). 3. Replace the black-toner feed motor.
Code: 10.91.09
Display: 10.91.09 PRINT CARTRIDGE ERROR
Description: There is an error with the color-toner feed motor.
Remedy: One of the cyan, magenta, or yellow print cartridges is defective and needs to be replaced. Record the message and contact support. After replacing the defective continue. 1. Reconnect the connectors for the colortoner feed-motor rotational-count sensor (J2023), intermediate (J1929), and the DC controller PCA (J131). 2. Reconnect the connectors for the yellow/magenta cartridge I/F PCA (J2201A), the cyan/black cartridge I/F PCA (J2201B), the cartridge driver PCA (J402, J403, J406, and J408), and the DC controller PCA (J142). 3. Replace the color-toner feed motor.
Code: 10.92
Display: 10.92 CARTRIDGE NOT ENGAGED.
Description: This error can occur after the front door is opened and might not be related to the user interacting with the print cartridge.
Remedy: Open and close the front door to engage the print cartridges.
Code: 10.XX.YY
Display: 10.XX.YY SUPPLY MEMORY ERROR
Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
XX values • 00 = Memory tag memory error • 10 = Memory tag missing
YY values • 00 = Black • 01 = Cyan • 02 = Magenta • 03 = Yellow
Remedy: Reinstall the print cartridge, or install a new print cartridge.