Description: The fuser is either not installed or not correctly installed in the printer.
Remedy: 1. Press ? for help. 2. Make sure that the fuser is completely seated in its slot. 3. Reseat the fuser. 4. Turn the printer off and remove the fuser. Measure the resistance between the fuser connectors J5013LA-2 (MAINTH) and J5013LA-1 (GND). If it is not within the range of 330k to 50k ohms (at ambient temperature), replace the fuser. 5. Measure the resistance between the fuser connectors J5013L-2 (FSRH) and J5013L-1 (FSRN). If it is not within the range of 12 to 52 ohms (at ambient temperature), replace the fuser. 6. Replace the DC controller PCB.
Code: 10.00.00
Display: 10.XX.YY SUPPLY MEMORY ERROR
Description: The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
e-label memory error Black
Remedy: 1. Open the front door. 2. Remove the print cartridges, and then reinstall them. 3. Close the front door. 4. Turn the printer off and then on. 5. Clean the memory controller PCB contacts to the memory tag if they are dirty. 6. Replace the memory controller PCB if necessary. 7. Replace the DC controller PCB if necessary
Code: 10.00.01
Display: 10.XX.YY SUPPLY MEMORY ERROR
Description: The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
e-label memory error Cyan
Remedy: 1. Open the front door. 2. Remove the print cartridges, and then reinstall them. 3. Close the front door. 4. Turn the printer off and then on. 5. Clean the memory controller PCB contacts to the memory tag if they are dirty. 6. Replace the memory controller PCB if necessary. 7. Replace the DC controller PCB if necessary
Code: 10.00.02
Display: 10.XX.YY SUPPLY MEMORY ERROR
Description: The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
e-label memory error Magenta
Remedy: 1. Open the front door. 2. Remove the print cartridges, and then reinstall them. 3. Close the front door. 4. Turn the printer off and then on. 5. Clean the memory controller PCB contacts to the memory tag if they are dirty. 6. Replace the memory controller PCB if necessary. 7. Replace the DC controller PCB if necessary
Code: 10.00.03
Display: 10.XX.YY SUPPLY MEMORY ERROR
Description: The printer cannot read or write to at least one print cartridge memory tag, or at least one memory tag is missing.
e-label memory error Yellow
Remedy: 1. Open the front door. 2. Remove the print cartridges, and then reinstall them. 3. Close the front door. 4. Turn the printer off and then on. 5. Clean the memory controller PCB contacts to the memory tag if they are dirty. 6. Replace the memory controller PCB if necessary. 7. Replace the DC controller PCB if necessary
Code: 10.32.00
Display: 10.32.00 UNAUTHORIZED SUPPLY
Description: A new, non-HP supply has been installed. This message appears until an HP supply is installed or you press OK
Remedy: To continue printing, press OK. The first pending print job will be cancelled.