Description: Finisher delay jam at booklet-making firstpaper sensor (PI18) Occurs when the first-paper sensor (PI18) is not activated within the expected time following the activation of the booklet-making paper-entry sensor (PI22), suggesting that there is a paper jam in the area between PI22 and PI18.
Remedy: Control-panel diagnostics: M1 (Delivery Motor) Open the IPTU and the finisher top door and locate the media jam. Check the following items: • If media is found at sensor PI18, perform the following steps: • Check the sensor PI18 for damage. Replace the sensor if necessary. • Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. • Verify that the wiring from sensor PI18 to connector J10 on the saddle-stitcher controller PCA is undamaged and the connectors are fully seated. • If media is found at the roller prior to sensor PI18 in the paper path, perform the following steps: • Test motor M1 (delivery motor) by using the finisher component test from the control-panel display. • Remove the finisher rear cover. Activate motor M1 and verify that the drive gears and belts are moving. • If motor M1 does not rotate, verify that connector J5 on the saddlestitcher controller PCA is fully seated. If the error persists, replace motor M1. If motor M1 still does not rotate, replace the saddle-stitcher controller PCA. • If motor M1 does rotate but the gears and belts connected to motor M1 do not move, check for damaged components. Replace damaged components as necessary.
Code: 13.12.45
Display: 13.12.45
Description: Finisher stay jam at booklet-making firstpaper sensor (PI18), flapper-1 paper sensor (PI19) or flapper-2 paper sensor (PI20) Occurs when PI18, PI19 or PI20 remain activated longer than expected, suggesting that there is a paper jam in the flapper 1 and 2 area of the booklet-maker section of the finisher.
Remedy: Control-panel diagnostics: PI19 (flapper 1), PI20 (flapper 2), M1 (delivery motor), SL1 (flapper-1 solenoid), SL2 (flapper-2 solenoid) 1. Remove any media in the area around flapper 1 and flapper 2. 2. Check the flappers for damage. 3. Test sensor PI19 and sensor PI20 by using the finisher component test from the control-panel display. • If the sensors are faulty, perform the following steps: • Verify that the sensor flags are not damaged, move freely, and are correctly aligned with the sensor bodies. • Verify that the wiring at the sensors is not damaged and that the connector J10 on the saddle-stitcher controller PCA is fully seated. • If the error persist, replace the paper sensor PCA (which contains PI118, PI119, and PI20). 4. Test flapper 1 and flapper 2 by using the finisher component test from the controlpanel display. NOTE: To verify the proper movement of the flappers, activate SL1 and SL2 in the finisher component test.
Code: 13.12.46
Display: 13.12.46
Description: Finisher jam - door was opened during booklet making operation. Occurs while the machine is booklet making and the booklet-delivery-door sensor (PI3) or the booklet-paper-path open/close sensor (PI3) detects that the door or paper path has been opened. Also occurs when the finisher's front-door sensor (PI32) has been opened with paper remaining in the processing tray of the main stapler while the finisher is not operating.
Remedy: Control-panel diagnostics: PI31 (top-door sensor), PI32 (front-door sensor), PI3 (booklet-door-1 sensor) (booklet delivery door) To locate sensor PI31 and sensor PI32. 1. Test sensor PI31, sensor PI32, and sensor PI9 by using the finisher component test from the control-panel display. 2. Make sure that the front door, top door, and booklet-delivery door properly open and close and stay in the fully closed position. If the front door is not closing tightly at the top, it will not activate the door switch. If necessary, adjust the alignment of the front door by opening the door and carefully twisting it into proper alignment. 3. Verify that the sensor-activation arms on the doors are not damaged. 4. Make sure that the sensors and frontdoor switch MSW31 are not obstructed. 5. Make sure that the arm on switch MSW31 is not bent or damaged. 6. Make sure that sensors PI31, PI32, PI9, and switch MSW31 are securely fastened to the chassis. 7. Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.
Code: 13.12.51
Display: 13.12.51
Description: Finisher jam: rear booklet stapler (SW5) When the rear-staple motor (M6) is rotated forward, the staple home-position sensor (SW5) does not turn back on after the prescribed time has elapsed after it goes off (0.4 seconds).
Remedy: Control-panel diagnostics: none 1. Check the rear-booklet stapler unit for jammed staples. 2. Check the rear-booklet stapler unit for loose staples. 3. Inspect the rear-booklet-stitch stapler unit for damage. 4. Verify that HP-approved staples for this stapler are being used. 5. Verify that the wiring at the stapler unit and the connector are not damaged. 6. Replace the staple cartridge. NOTE: Replace both the front and rear staple cartridges at the same time so that the staple low sensors will properly detect the level of staples in the cartridges. 7. Only if the error persists and none of the previous steps correct the problem, replace the saddle-stapler assembly.
Code: 13.12.52
Display: 13.12.52
Description: Finisher jam: front-booklet stapler (SW7) When the rear-staple motor (M7) is rotated forward, the staple home-position sensor (SW7) does not turn back on after the prescribed time has elapsed after it goes off (0.4 seconds).
Remedy: Control-panel diagnostics: none 1. Check the front-booklet stapler unit for jammed staples. 2. Check the front-booklet stapler unit for loose staples. 3. Inspect the front-booklet stapler unit for damage. 4. Verify that HP-approved staples for this stapler are being used. 5. Verify that the wiring at the stapler unit and the connector are not damaged. 6. Replace the staple cartridge. NOTE: Replace both the front and rear cartridges at the same time so that the staple low sensors will properly detect the level of staples in the cartridges. 7. Only if the error persists and none of the previous steps correct the problem, replace the saddle-stapler assembly.
Code: 13.12.61
Display: 13.12.61
Description: Finisher delay jam at the booklet-delivery sensor (PI11) Occurs when the folded booklet exits the folding rollers and does not reach the bookletdelivery sensor (PI11) within the expected time.
Remedy: Control-panel diagnostics: none 1. Check the folder-roller area for a jam or media wrapped around the rollers. 2. Check sensor PI11 for damage. 3. Make sure that the sensor is not obstructed. 4. Make sure that sensor PI11 is securely fastened to the chassis.