Description: Finisher jam - door opened during Staple/ Stacking operation While the machine is printing, the upper-door (open/close) sensor (PI31) or front-door (open/close) sensor (PI32) or the front-door (open/close) switch (MSW31) has signaled that one of the doors has been opened, suggesting that there may now be paper found in the upper paper path.
Remedy: Control-panel diagnostics: PI31 (top-door sensor), PI32 (front-door sensor) Booklet maker only: check PI3 (bookletdoor- 1 sensor) (booklet-delivery door) 1. Make sure that the doors properly open and close and stay in the fully closed position. If the front door is not closing tightly at the top, it will not activate the door switch. If necessary, adjust the alignment of the front door by opening the door and carefully twisting it. 2. Verify that the sensor-activation arms on the doors are not damaged. 3. Make sure that the front-door sensor PI32 and switch MSW31 and top-door sensor PI31 are not obstructed. 4. Make sure that the arm on front-door switch MSSW31 is not bent or damaged. 5. Make sure that sensor PI32 and switch MSSW31 are securely fastened to the chassis. 6. Test sensor PI31 (upper-door sensor) and sensor PI32 (front-door sensor) by using the finisher component tests from the control-panel display. NOTE: For finishers with a booklet maker, also test sensor PI3 (bookletdoor- 1 sensor).
Code: 13.12.17
Display: 13.12.17
Description: Engine to finisher timing jam: unexpected arrival of paper to finisher Upper-paper-path-entry sensor (PI33) has detected paper before a signal from the engine has been received, indicating that paper is being delivered from the IPTU to the finisher.
Remedy: Control-panel diagnostics: none 1. Verify that the latest firmware updates are installed for the engine and finisher. 2. Remove any media in the upper paper path that might be activating sensor PI33. If no media is found at PI33, proceed to step 3. If media is found at PI33, perform the following steps: • Make sure that the power/ communication cable from the IPTU to the finisher is properly connected. • Make sure that the IPTU is properly connected to the engine and that the mounting screws are tight. • Make sure that the finisher is properly grounded. • Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. • Ensure that the groundingframe assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. NOTE: The groundingframe assembly is in the “up” position when the finisher is shipped. It must be lowered when the finisher is installed. If the error persists, replace the IPTU. 3. Check for media at the finisher entrance point and at sensor PI33. If no media is found at PI33, perform the following steps: • Make sure that the finisher is properly grounded. • Ensure that the finisher is latched and locked to the engine by tightening the thumbscrew inside the front door. • Ensure that the groundingframe assembly (the bar with the wheel located between the engine and the finisher) is in the down position with the wheel touching the floor and that the grounding plate is not damaged. NOTE: The groundingframe assembly is in the up position when the finisher is shipped. It must be lowered when the finisher is installed. • Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. • Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. • Verify that the wiring at the sensor is not damaged and that the connector J708 on the stacker controller PCA is fully seated. 4. Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA.
Code: 13.12.21
Display: 13.12.21
Description: Finisher upper-stapler (stapler 1) staple jam. When the staple motor (M41) is rotated forward, the staple home-position sensor (PI5) does not turn back on after the prescribed time has elapsed after it goes off, and the staple home-position sensor (PI50) turns on within the prescribed time after the staple motor (M41) is rotated backwards.
Remedy: Control-panel diagnostics: none 1. Check the stapler unit for jammed staples. 2. Check the stapler unit for loose staples and paper dust. 3. Inspect the stapler unit for damage. 4. Remove the stapler cartridge and make sure HP-approved staples are being used. 5. Verify that the wiring at the stapler unit and the connector are not damaged. 6. Install new staple cartridge and retest. 7. If the error persists, replace the stapler unit.
Code: 13.12.41
Display: 13.12.41
Description: Finisher - Paper detected in booklet making portion of finisher at engine power on. Occurs when paper is detected by one of the sensors on the paper-sensor board (PI18, PI19, PI20), vertical-path-paper sensor (PI17), booklet-delivery sensor (PI11), paperpositioning- plate paper sensor (PI8), or booklet-making paper-entry sensor (PI22) when the machine is powered on.
Remedy: 1. Remove media from the booklet-maker paper path. 2. Verify that the sensor flags are not damaged, move freely, and are correctly aligned with the sensor bodies. 3. Carefully clean each sensor body by gently blowing clean air across each sensor to remove dust and debris. 4. Make sure that connectors J6, J9, J10, J13, and J21 are fully seated on the saddle-stitcher controller PCA. 5. Only if the error persists and none of the previous steps correct the problem, replace the saddle-stitcher controller PCA.
Code: 13.12.42
Display: 13.12.42
Description: Finisher delay jam at booklet-making paperentry sensor (PI22) Occurs when booklet making function is selected and after the engine signals the finisher that it is delivering paper to the finisher. The booklet-making paper-entry sensor (PI22) is not activated within the expected time period after receiving the engine's delivery signal, suggesting that a paper jam has occurred somewhere between the output accessory bridge (IPTU) and sensor PI22.
Remedy: Control-panel diagnostics: M9 (Inlet Motor), SL5 (Inlet-Switch Solenoid) Signal generated from: PI22 (Booklet-Making Paper-Entry Sensor) Open the IPTU and the finisher top door and locate the media jam. Check the following items: • If media is found in the IPTU but has not reached the finisher entrance point, perform the following steps: • Remove and then reinstall the IPTU• Make sure that the connector is fully seated and that the IPTU is securely fastened. • If the error persists, replace the IPTU. • If media is jammed at the entrance point of the finisher, perform the following steps: • Verify that the finisher is securely fastened to the engine. • Make sure that the finisher and IPTU are correctly aligned. Adjust the finisher castors to obtain a uniform gap between the finisher and the engine. The engine-tofinisher gap must be the same at the bottom and the top so that the finisher is parallel to the engine. With the engine-to-finisher gap correct, make sure that the finisher paper path entry point is aligned with the IPTU exit point. • Check the finisher entry-point guides for damage. • Verify that the finisher rollers are turning before the media leaves the IPTU. If the rollers are not turning, test motor M9 by using the finisher component test from the controlpanel display. If the motor does not activate during the test, check the connectors for motor M9 (inlet motor). Make sure that connector J705 is fully seated on the stacker controller PCA. If the error persists, replace motor M9 or the saddle-paper-feeder assembly for the type finisher you are working on. Only if the error persists and none of the previous steps correct the problem, replace the stacker controller PCA. • If media is found in the finisher but has not reached sensor PI22, perform the following steps: • Check the upper and lower guides and rollers in the paper path for damage. • Make sure that the media-diverter gate (saddle-stitch flapper) is not blocking the paper path. • Test solenoid SL5 (inlet-switch solenoid) by using the finisher component test from the controlpanel display. SL5 should be opening and closing the mediadiverter gate (saddle stitch flapper). • If media is found in the finisher cover sensor PI22 (the sensor is not detecting the media), perform the following steps: • Check the sensor for obstructions. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body• Make sure that the lower end of the flag is not damaged and is correctly positioned to activate the sensor. • Make sure that the sensor is securely fastened to the chassis. • Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. • Verify that the wiring at the sensor is not damaged and that the intermediate connectors between the sensor and connector J21 on the saddle-stitcher controller PCA are fully seated• Replace the sensor if necessary. If PI22 is determined to be the failure point, replace the saddle-paper-feeder assembly, which includes PI22. • Only if the error persists and none of the previous steps correct the problem, replace the saddlestitcher controller PCA.
Code: 13.12.43
Display: 13.12.43
Description: Finisher stay jam at booklet-making paperentry sensor (PI22) Occurs when the booklet-making paper-entry sensor (PI22) remains activated longer than expected, suggesting that there is a paper jam at the sensor.
Remedy: 1. Remove any media in the upper paper path that might be activating sensor PI22. 2. Verify that the sensor flag is not damaged, moves freely, and is correctly aligned with the sensor body. 3. Carefully clean the sensor body by gently blowing clean air across the sensor to remove dust and debris. 4. Verify that the wiring at the sensor is not damaged and that the intermediate connectors between sensor PI22 and connector J21 on saddle-stitcher controller PCA for damage and proper connections. Replace the sensor if necessary.