Description: One or more printer settings saved in the non-volatile storage device is invalid and has been reset to its factory default. Touch OK to clear the message. Printing can continue, but there may be unexpected behavior. 68.0 = onboard NVRAM 68.1 = removable disk (flash or hard)
Remedy: 1. Touch OK to continue. 2. For a 68.0 error, turn the printer off then on. 3. If a 68.0 error persists, perform an NVRAM initialization. 4. For 68.1 errors, use the HP Web Jetadmin software to delete files from the disk drive or flash card. 5. For 68.1 errors that persist, reinitialize the hard disk or flash card.
Code: 69.X
Display: 69.X ERROR
Description: A printer error has occurred. 69.0 = duplexer not functioning 69.1 = duplexer not functioning
Remedy: 1. Check if the duplexer connector (J2003) is connected to the duplexer. 2. Check the connector (J1030) on the DC controller PCB. 3. Replace the duplexer.
Code: 8X.YYYY
Display: 8X.YYYY EIO ERROR
Description: The EIO accessory card has encountered a critical error, as specified by YYYY.
Remedy: Try the following actions to clear the message. 1. Turn the MFP off, and then turn the MFP on. 2. Turn the MFP off, reseat the EIO accessory, and then turn the MFP on. 3. Replace the EIO accessory.
Code: 99.XX.YY
Display: 99.XX.YY
Description: This error occurs during a Remote Firmware Upgrade (RFU). The upgrade might have failed due to a failing component or because the existing firmware is the same as the firmware in the RFU.
Remedy: 1. Turn the MFP off and then on. 2. Try to perform an RFU on the MFP again. 3. If the RFU fails, check the description in the engine event log. The event log identifies the type of 99 error. If it is failing due to the firmware being the latest available, no upgrade is necessary and the error should be ignored. 4. Ensure the connections are secure at the formatter and the output devices.