HP Color LaserJet Managed MFP E77428
Troubleshooting. The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
NOTE:
Tray 1 and Tray 2 are optimal for paper pickup when using special paper or media other than 20lb plain paper. For Tray 1 and Tray 2 the printer increases the number of attempts to pick up a page, which increases the reliability of successfully picking the page from the tray and decreases the possibility of a mispick jam.
HP recommends using Tray 1 or Tray 2 if the printer is experiencing excessive or reoccurring jams from trays other than Tray 1 and Tray 2, or for print jobs that require media other than 20lb plain paper.
- Open the printer and remove any jammed sheets of paper.
- Load the tray with the correct size of paper for the job.
- Make sure the paper size and type are set correctly on the printer control panel.
- Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the appropriate indentation in the tray.
- Check the printer control panel to see if the printer is waiting for an acknowledgment to the feed the paper manually prompt. Load paper, and continue.
- The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water.