Description: Event log message 20.00.00. The printer does not have enough memory to print the page. The printer received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
Remedy: Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity or add printer memory.
Code: 21.00.00
Display: 21.00.00 Page Too Complex Event log error message 21.00.00.
Description: The printer displays this message to indicate that the page decompression process was too slow for the printer.
Remedy: Touch the OK button to continue. There may be some data loss on the page that was being formatted when the error occurred.
Code: 30.01.01
Display: 30.01.01
Description: The flatbed cover sensor was interrupted. The scanner flatbed cover is open. Message appears only in the event log and is not posted on the control panel. The control panel will read Flatbed Cover Open.
Remedy: This error message should automatically clear. If the error persists, open the scanner tests to test the flatbed cover sensor. 1. If the cover is closed, check the cover sensor at the center rear of the scanner for correct mechanical functionality, if sensor is not working, replace the flat bed scanner assembly. To test the sensor use the scanner sensor test in the Administration / Troubleshooting / Diagnostics / Scanner Tests Menu. 2. Check the connectors on the scanner control board (SCB) for loose connections. 3. Replace the scanner control board (SCB).
Code: 30.01.08
Display: 30.01.08 Home position error
Description: The scanner optic failed to return to the home position.
Remedy: 1. Turn the product off, and then on again. 2. Observe the movement of the optics assembly. 3. If the error persists, run the scanner motor test under component test. Administration / Troubleshooting / Scanner tests / Flatbed motor test. 4. If issue still remains and firmware has been upgraded replace scanner control board (SCB). 5. If the error persists, replace the scanner sub assembly (SSA). NOTE: Check all cables on SCB for proper connection and seating before replacing any parts
Code: 30.01.14
Display: 30.01.14 Scan system EEPROM error
Description: Scanner control board (SCB) EEPROM error.
Remedy: 1. Turn the product off, and then on again.2. Make sure all connectors on the scanner control board (SCB) are seated fully.3. Make sure the product has the latest scanner control board (SCB) firmware version.4. Replace the scanner control board (SCB).
Code: 30.01.15
Display: 30.01.15 Scanner error
Description: Scanner did not initialize (internal error). The scanner failed to be initialized due to an internal error.
Remedy: 1. Turn the product off, and then on again.2. Make sure that all covers are installed correctly and that the document feeder and document feeder jam cover are closed.3. Check all sensors on the scanner to make sure they are not blocked.4. Remove the rear cover of the scanner to see if the GREEN LEDs on the scanner control board (SCB) are illuminated.5. Check all connections for scanner control board (SCB) to print engine.6. Replace the scanner control board (SCB).7. Replace SSA (scanner sub assembly)