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HP Color LaserJet Enterprise CP5525

Error Codes List page 6

  • Code: 41.03.YZ
  • Display: 41.03.YZ Unexpected size in tray <X>
  • Description: The product detected a different paper size than expected.
    • Y = 0 Size mismatch. Detected media is longer or shorter than expected. • Y = A Size mismatch. Detected media too long. • Y = B Size mismatch. Detected media too short. • Z = 1 Source is Tray 1 • Z = 2 Source is Tray 2 • Z = 3 Source is Tray 3 • Z = 4 Source is Tray 4 • Z = 5 Source is Tray 5 • Z = 6 Source is Tray 6
  • Remedy: Make sure that the tray is loaded with the correct paper size and that the sliding paper guides are correctly adjusted. Use the Manual/tray bin sensor test to verify that the cassette media switch is correctly functioning. If the error persists, replace the lifter assembly.
  • Code: 41.05.YZ
  • Display: 41.05.YZ Unexpected type in tray <X>
  • Description: The product detected a different paper type than expected.
    • Y = 0 (expected type) Unknown • Y = 1 (expected type) Normal media • Y = 3 (expected type) LBP OHT • Y = 4 (expected type) Glossy media • Y = 5 (expected type) Gloss film • Y = 6 (expected type) Non-assured OHT • Y = 7 (expected type) Heavy media • Y = 8 (expected type) Light media • Y = 9 (expected type) Rough media • Y = A (expected type) Extra heavy glossy media (glossy media 3) • Y = B (expected type) Heavy glossy media (glossy media 2) • Y = C (expected type) Heavy media 3 • Y = D (expected type) Heavy media 2 • Z = 1 (detected type) Normal media • Z = 3 (detected type) LBP OHT • Z = 4 (detected type) Glossy media • Z = 5 (detected type) Gloss film • Z = 6 (detected type) Non-assured OHT • Z = 7 (detected type) Heavy media • Z = 8 (detected type) Light media • Z = 9 (detected type) Rough media • Z = A (detected type) Extra heavy glossy media (glossy media 3) • Z = B (detected type) Heavy glossy media (glossy media 2) • Z = C (detected type) Heavy media 3 • Z = D (detected type) Heavy media 2
  • Remedy: Load the tray with the size and type of paper indicated, or use another tray if available. If this message appears and the tray is loaded with the correct paper type, check the print driver settings to make sure they match the tray type settings. Clean the Media Sensor. If the error persists, replace the paper pickup assembly.
  • Code: 41.07.YZ
  • Display: 41.07.YZ Error To continue
  • Description: A media transportation error has occurred.
    • Y = 0 Photo media 1, Photo media 2, Photo media 3, Designated media 2, Designated media 3, or N/ A, typed or AutoSense • Y = 1 AutoSense (Normal): special case distinguished from typed Normal • Y = 2 Normal: typed (not AutoSense) • Y = 3 Light media 1, 2, or 3: typed or AutoSense • Y = 4 Heavy media 1: typed or AutoSense • Y = 5 Heavy media 2: typed or AutoSense • Y = 6 Heavy media 3: typed or AutoSense • Y = 7 Glossy media 1: typed or AutoSense • Y = 8 Glossy media 2: typed or AutoSense • Y = 9 Glossy media 3: typed or AutoSense • Y = A Glossy film: typed or AutoSense • Y = B OHT: typed or AutoSense • Y = C Label • Y = D Envelope 1, Envelope 2, or Envelope 3 • Y = E Rough (designated media 1): typed or AutoSense • Z = 1 Tray 1 • Z = 2 Tray 2 • Z = 3 Tray 3 • Z = 41 Tray 4 • Z = 5 Tray 5 • Z = 6 Tray 6 • Z = D Duplexer
  • Remedy: Turn the product off, and then on. If the error persists, replace the DC controller PCA.
  • Code: 42.XX.YY
  • Display: 42.XX.YY
  • Description: Internal system failure
  • Remedy: Turn the product of,f then on, and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.
  • Code: 47.00.XX
  • Display: 47.00.XX
  • Description: Backchannel internal error
  • Remedy: Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
  • Code: 47.01.XX
  • Display: 47.01.XX
  • Description: Image transformer internal error
  • Remedy: Turn the product off, and then on again. Resend the print job. If the error persists, execute the Partial Clean item in the Preboot menu.
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