HP Color LaserJet CP3525

Error Code:

Code: 13.30.00
Display: 13.30.00 JAM IN TRAY 1
Description: The product attempted to feed paper from Tray 1, but the leading edge did not reach the TOP sensor in time.
Remedy: 1. If paper is not loaded in Tray 1, but an error is displayed, check the MP tray paper-present sensor by pushing the sensor and releasing it. If the sensor springs back, it is operating correctly. If sensor does not spring back, check the spring on the sensor. 2. Inspect the paper guides for damage. Replace damaged guides if possible.

Code: 13.30.00
Display: 13.30.00 JAM IN TRAY 2
Description: The product attempted to feed paper from Tray 2, but the leading edge did not reach the TOP sensor in time.
Remedy: 1. Make sure Tray 2 is not overloaded. The maximum amount of paper allowed is 25 mm (0.98 inches), which is the equivalent to 250 sheets of 75 g/m2 (20 lb) bond. 2. Make sure the media basis weight does not exceed 163 g/m2. If it does, run media from Tray 1. 3. Glossy media up to 220 g/m2 can be loaded in this tray; however, the quantity is limited to 100 sheets. For 130 g/m2 glossy media, 300 sheets can be loaded at one time, 163 g/m2 glossy media, up to 250 sheets can be loaded at one time.

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