HP Pagewide 477dw

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John
Posts: 24
Joined: Sat Oct 21, 2017 9:41 pm

HP Pagewide 477dw

Postby John » Fri Feb 12, 2021 1:59 am

Hello. HP Pagewide 477dw printer does not pick up paper.
Can you help me fix it?
Zeeshan
Posts: 28
Joined: Mon Feb 01, 2021 1:03 pm

Re: HP Pagewide 477dw

Postby Zeeshan » Sun Mar 07, 2021 8:14 am

The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
  1. Open the printer and remove any jammed sheets of paper.
  2. Load the tray with the correct size of paper for your job.
  3. Make sure that the paper guides in the tray are adjusted correctly for the size of paper. Align the guides with the paper-size markings in the bottom of the tray.
  4. Remove the stack of paper from the tray and flex it, rotate it 180 degrees, and flip it over. Do not fan the paper. Return the stack of paper to the tray.
  5. Check the printer control panel to see if the printer is waiting for you to acknowledge a prompt to feed the paper manually through Tray 1, the multi-purpose tray on the left side of the printer. Load paper, and continue.
Onsite solutions:
  • On printers that have seen a lot of use, the pick tire/separator pad might be worn. Replace the pick tire/ separator pad if they are worn.
  • Verify that the pick shaft rotates. If the pick shaft does not rotate, check the pick motor connectors to verify they are connected securely and undamaged. Verify that the transmission operates correctly.

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