Canon iR Advance 400iF/ 500iF Jam with thin paper

[Expert]

Models list: Canon imageRUNNER ADVANCE 500iF, 500i, 400i, 400iF
Jam with thin paper (63g/m2 or lighter)

Location
Photosensitive Drum, Fixing Assembly

Cause
Separation performance drops due to weak rigidity of paper, which causes paper jam at the Cleaner Assembly or Fixing Assembly by separation failure.

Condition
When using thin paper lighter than 64g/m2

Field Remedy
• Service mode (Lv.1)> COPIER> OPTION> IMG-FIX> TMP-TBL5> 0 to 2
0: OFF
1: thin paper mode
2: S-thin paper mode
*When using 52g/m2 paper, "2" must be selected.