Lexmark CX725 gray background

Lexmark printers, copiers
User avatar
Frank
Posts: 5
Joined: Sat Oct 21, 2017 9:54 pm

Lexmark CX725 gray background

Postby Frank » Mon Oct 23, 2017 10:59 pm

the printer prints sheets with a gray background. How solve this.
User avatar
Expert
Posts: 7
Joined: Sat Oct 21, 2017 9:35 pm

Re: Lexmark CX725 gray background

Postby Expert » Mon Oct 23, 2017 11:03 pm

Step 1
a From the home screen, touch Settings > Reports > Device > Device Statistics.
b Check the status of the imaging unit if it was recently replaced.
Does the status show that the imaging unit was recently replaced? Yes: Go to step 2 Go to step 3
Step 2
Check if only one color is producing the background of the print job.
Is only one color producing the background? Yes: Go to step 3. No: Go to step 4.
Step 3
• If the affected color is cyan, magenta, or yellow, then replace the developer unit of the affected color.
• If the affected color is black, then replace the imaging unit.
Does the problem remain? Y: Go to step 4. N: The problem is solved.
Step 4
Replace the imaging kit.
Does the problem remain? Y: Go to step 5. N: The problem is solved.
Step 5
Reseat the HVPS cable on the HVPS and on the JHVPS1 connector on the controller board.
Does the problem remain? Y: Go to step N: 6. The problem is solved.
Step 6
Check the contact pins connecting the HVPS to the transfer module for damage.
Are the contact pins damaged? Y: Go to step 7. N: Go to step 8.
Step 7
Replace the HVPS.
Does the problem remain? Y: Go to step 8. N: The problem is solved.
Step 8
Remove the printhead, and then clean the printhead lenses.
Does the problem remain? Y: Go to step 9. N: The problem is solved.
Step 9
Replace the printhead.
Does the problem remain? Y: Contact the next level of support. N: The problem is solved.?

Return to “Lexmark”

Who is online

Users browsing this forum: No registered users and 1 guest