Xerox WorkCentre 7346

Initial Actions

• Check the end-of-life counter for the Drum Cartridge. If the unit is at or near end-of-life, replace the Drum Cartridge (see CRUs and Consumables in Section 6).
  NOTE: Some ghosting on transparencies is unavoidable.
• If the problem occurs only with certain types of media, ensure that the media in use is within specification, and that the customer is aware of correct operation of print driver.
• If the distance between the intended image and the residual image has a fixed rate of repetition, go to the IQ14 RAP. Return to this procedure if the problem persists.

Step	Procedure	Yes	No
1	The problem is with a single primary color	5	2
2	Remove the Fuser. Examine the Heat Roll and Pressure Roll for evidence of toner offsetting. There is Toner adhering to the Heat Roll.	5	3
3	Check for a residual image on the Transfer Belt. Repair or replace the IBT Cleaner (PL 5.3) as required. Check the 2nd BTR for contamination. Clean/replace as required	4	5
4	Clean the Heat Roll. If the problem persists, replace the Fuser (PL 7.1).
5	Check the Erase Lamp for the affected color: • Enter CC [009-045] (C, Y, or M), or [009-042] (K), as appropriate. • Remove the Drum cartridge for the affected color. • check for light along the mounting rail left side The Erase lamp is lit.	7	6
6	Go to Flag 1 (C), Flag 2 (Y), Flag 3 (M), or Flag 4 (K). Check for an open circuit. If the wires are OK, replace the Erase Lamp (PL 4.2) for the affected color. If the problem persists, Replace the MCU PWB (PL 13.1).
7	Go to the IQ21 RAP. Check for a short circuit in the Developer bias circuit of the affected color.