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Xerox WorkCentre 6655

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General Procedures. GP 09 Installing System Software

Purpose

This procedure explains how to upgrade, downgrade or reload system software.

Procedure

Determine the appropriate system software loading method by selecting the device(s) that require software and type of software loading required (Upgrade, Downgrade or Reload)

Normal USB Upgrade

NOTE: Machine must be online and the USB port must be enabled. The System Administrator should be able to determine which USB ports are enabled

Procedure

Obtaining Software

System software is available in GSN library #11428 or www.Xerox.com. To load SW onto the USB Flash Drive perform the following:

  1. Connect the flash drive to a USB port on your PWS.
    NOTE: You should not have an upgrade and altboot folder in the root of the flash drive at the same time.
  2. Create a folder named upgrade at the root level of the flash drive.
  3. Navigate to the root directory of the flash drive.
    NOTE: If you have more than one file with the suffix .dlm inside the upgrade folder, the latest version is automatically selected
  4. Locate the Machine SW folder. Inside the folder is a file with the name WorkCentre_6655-system-sw#061120000*****# .dlm, where ***** is the version number of the software. Copy this file to the upgrade folder on the USB flash drive.
  5. Remove the flash drive from your PWS.

Loading Software

  1. Switch on the printer and wait for boot up.
  2. Perform an NVM Save, dC361.
  3. Perform the Network Clone procedure, GP 13.
  4. If possible, complete or delete all pending print jobs. If the prints jobs cannot be deleted, warn the customer that all pending jobs will be lost.
  5. Before software is loaded, ensure that the machine is fully operational. Any active faults or jams must be resolved before starting this procedure.
  6. Connect the USB flash drive to the Side USB port.
    CAUTION
    It may take several minutes for the upgrade to start. There is NO indication until the Control Panel displays the Software Upgrade screen. DO NOT remove the flash drive or switch Off power until the printer reboots.
  7. It may take several minutes for the upgrade to start. The Control Panel displays the Software Upgrade screen. Progress bars for each of the software modules is displayed.
  8. The upgrade process may require 15 minutes to complete. After the upgrade loads, the printer reboots. When the reboot is complete, remove the flash drive.
  9. Print a Configuration Report and verify software version levels.

If the procedure is not successful
Listed below are possible problems that may stop software loading:

  • Incompatible USB flash drive or inactive USB port: If the activity light on the USB flash drive never lights or flashes, the customer may have disabled the USB ports. Log into the printer’s web page, select Properties tab, Security heading, and then click on USB Port Security and ensure that the USB ports are checked and enabled. If the printer’s web page cannot be accessed, use the PWS Altboot procedure, GP 15.
  • Corrupt .dlm file.
  • Incorrectly named upgrade directory on USB flash drive.
  • HDD corruption or failure.
  • USB port disable/damage
  • Control Panel failure
  • IP Board failure

Regular / Forced AltBoot

NOTE: Printer must be online and the USB port enabled. The system administrator should be able to determine which USB ports are enabled. AltBoot should be only be used under the following circumstances:

  • To attempt to reinstall corrupt software
  • After replacing a Hard Drive
  • To upgrade software without running multiple software upgrades.
  • To downgrade software.

There are two types of AltBoot; Regular and Forced:

  • A Regular AltBoot is used to recover from problems with the IP Board (e.g. Disk corruption, general issues). It will upgrade all software on the IP Board. Any other peripheral devices that need an upgrade will be handled by the Power On Upgrade feature after the AltBoot is complete and the printer has rebooted.
    – The IOT cannot be reloaded or downgraded using this feature.
    – A Regular AltBoot takes approximately 5-10 minutes.
    CAUTION
    The Forced AltBoot feature should be used with extreme caution as it will replace bootcode as well as application code. Power failure during a Forced Altboot while programming bootcode may result in certain options not being recoverable.
  • A Forced Altboot will upgrade or downgrade every printer component regardless of the currently-installed software version. A Forced Altboot is required for recovering from corrupt application code on devices such as Fax, IOT, and IIT.
    – A Forced Altboot should be used if a downgrade of the IOT or IIT is required.
    – Performing a Forced Altboot may require 25 minutes to complete

Procedure

Obtaining Software System software is available in GSN library #11428 or www.Xerox.com. To load software onto a USB flash drive perform the following:

  1. Connect the flash drive to a USB port on your PWS.
    NOTE: You should not have an upgrade and altboot folder on the flash drive at the same time.
  2. Create a folder named altboot at the root level of the drive.
  3. Forced AltBoot only: Create a file named FORCED_UPGRADE inside the altboot folder. This is an empty file and must not have an extension; the AltBoot routine only checks to see that a file with this name is present. To create the empty file, do the following:
    • Open the altboot folder
    • In a blank area of the screen, right click and select “New”.
    • Select “Text Document”.
    • The name “New Text Document.txt” will be highlighted.
    • Type “FORCED_UPGRADE” and hit “Enter”.
    • A pop-up with the message “If you change a file name extension, the file might become unusable. Are you sure you want to change it?” will appear.
    • Click on ”Yes”.
    To eliminate corrupt data carryover, create a file called DISABLE_DATA_BACKUP (case
    sensitive with no file extension). This prevents the NC from keeping data that is normally
    retained through an AltBoot.
  4. Navigate to the root directory of the flash drive.
    NOTE: If you have more than one file with the suffix .dlm inside the altboot folder on the Flash Drive, the latest version will be automatically selected.
  5. Locate the Machine SW folder. Inside the folder will be a file with the name WorkCentre_6655-system-sw#061120000*****# .dlm, where ***** is the version number of the software. Copy this file to the altboot folder on the USB flash drive
  6. 6. Remove the flash drive from your PWS
Loading Software
  1. Switch On printer power and wait for the printer to boot.
  2. Perform an NVM Save, dC361.
  3. Perform the Network Clone procedure, GP 14.
  4. If possible, complete or delete all pending print jobs. If the prints jobs cannot be deleted, warn the customer that all pending jobs will be lost
  5. Before software is loaded, correct any active faults or jams.
  6. Switch Off the printer.
  7. Connect the USB flash drive to the Side USB Port.
  8. Switch On the printer.
  9. The Control Panel displays the Software Upgrade screen. Progress bars for each of the software modules are displayed.
  10. The AltBoot process should complete after approximately 5 minutes. When finished, the Control Panel displays Upgrade Complete. Remove USB Drive and press “0” in UI. Remove the flash drive before hitting “0” or the printer will restart the upgrade.
  11. If the AltBoot process fails, the AltBoot failed screen appears. Follow the on screen instructions. Restart the procedure. NOTE: Do not switch off the machine until prompted to do so. During the next few steps, the Hard Drive is being encrypted. Switching Off the printer can cause only partial encryption of the Hard Drive.
  12. The Control Panel displays the Data Encryption/Decryption screen after the data encryption is complete. This takes about 5 minutes. If there is a problem during encryption, a reset printer screen appears. Do not power Off unless the “RESET MACHINE” screen is displayed. In this case, cycle system power and check software version levels. If software is not correct, start over.
  13. The printer reboots several times before returning to ready. In some instances a power on failure screen may appear. Cycle system power to clear the fault.
  14. Perform an NVM Restore, dC361. 15. Perform a Network Clone Restore, GP 14.
If the procedure is not successful

Listed below are possible problems that may stop AltBoot software loading:

  • Incompatible USB flash drive.
  • Corrupt .dlm file.
  • Incorrectly named upgrade directory on USB flash drive.
  • HDD corruption or failure.
  • USB port disable/damage
  • Control Panel failure
  • IP Board failure
Error Code
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