Xerox WorkCentre 6655

Purpose

To describe access to fault history, explain fault code structure, and define error messages and codes generated by the printer.

Description

The printer tracks and reports errors in a number of ways. The two types of error reporting discussed here include:

• Error messages and fault codes displayed on the Control Panel.
• Error and fault code history stored in the printer.

Fault history lists the most recent printer fault codes with a time and date stamp. Use the fault code to determine the appropriate troubleshooting procedure. To access fault history files from the Control Panel, refer to Accessing Fault History.

NOTE:
Fault codes may appear containing different pre-fix (i.e. 089-XXX vs. 389-XXX) on the Services Home Menu and Fault History.

Function and Fault Codes

Function and Fault Code Prefixes

Chain Code	Function	Chain Code	Function
302	System Controller/UI	361	Laser Unit
303	Machine Run Control	362	Scanning
305	DADF	370	I/F IOT
310	Fusing	371	Tray 1
312	Media Tray	372	Tray 2
316	Network Functions	375	Bypass Tray
319	Hard Drive / Image Data	377	IOT Jam
320	Fax	391	Drum Cartridge
322	Network Faults	392	ATC / Environmental
341	IOT NVM	393	Toner Dispense
342	NOHAD / Fan / Drive	394	Transfer Roller
345	Communications	395	Software Upgrade
346	IOT HVPS

Accessing Fault History

Fault History is available in two locations:

• Machine Status Menu
• Service Diagnostics

NOTE: Fault history can be viewed on the Control Panel without logging in as an administrator.

Accessing Fault History from Machine Status Menu

1. Press the Machine Status button.
2. Touch the Active Messages tab shown in Figure. Current fault and status messages are displayed. You can select how to filter the messages displayed with the Faults and Alerts pull-down. Highlight a status message to view details.
3. Touch Fault History to view a listing of recorded faults

Accessing Fault History in Service Diagnostics

1. Enter Service Diagnostics.
2. Touch Service Info.
3. Touch dC122 Fault History to display the listing
4. Select the desired fault, then select Details as shown in Figure 5 to view the fault detail.

Accessing Machine Status/Tools Menu as Administrator

1. Press Log In/ Out.
2. Enter the default user name admin.
3. Touch Next.
4. Enter the default password 1111.
5. Touch Done.
6. Press the Machine Status button to view the screen
7. Touch Tools to access various printer settings.

Print Process Traces

Printers equipped with a Hard Drive record system activity, To retrieve printer’s activity, use this procedure:

1. Insert a thumbdrive into the front USB port.
2. Press the Menu button.
3. Select Information and press OK.
4. Select Firmware Versions and press OK.
5. Wait approximately 30 seconds as the traces are transferred to the thumbdrive